The Ultimate Guide to Lead Scoring (In Marketing Automation) Posted on October 5, 2018October 5, 2018 by Jessica Lunk In sales, you’re often told to get into the mind of your customer. Wouldn’t it be great if you really could see what they were thinking (rather than simply imagining)? As it turns out, you can get pretty close with lead scoring through your CRM’s marketing automation tools. It takes a little bit more effort than just staring at those customers intently to sort out where they are in their buying journey, but a properly calibrated CRM can make short work of the extra effort you put into figuring out when each lead is ready to become a customer. Today’s Customer: An Informed and Self-Motivated Buyer Selling things to people has never been more straightforward, or more difficult. After all, if your refrigerator is $500 more than it is at Amazon, any random buyer can simply tap a few screens and find that discounted price. They can also check specs, read reviews and basically learn everything they need to know about your products or services. This is both good and bad for you. It’s bad because you’ve got to be at least as informed as your leads, but it’s also tricky because you’ll need to know where they are in their customer journey before they even darken the doorstep of your inbox. If your CRM has marketing automation tools, it’s going to make it much easier to figure out which stage your lead is at. Lead Scoring Schools of Thought There’s no one way to configure your lead scoring, so you will have to do some experimenting to get it just right. However, there are several schools of thought on the subject. School #1: Scores Based on Interactions This is probably the most common school of thought you’ll find if you’re researching lead scoring. Leads get points based on their interaction on your site, one point for visiting at all, maybe 10 points for downloading a whitepaper. If they get really feisty and view a payment form, you might give them 30 or 40 points. School #2. Decreasing Scores Over Time School #1 establishes a basic level of interest in the moment that your lead is on your site, but it doesn’t account for the effect of time. With School #2, the longer it has been since a lead was interacting with your site, the more your system deducts from their score. For example, you might take five points off each month they don’t visit. School #3: Survey Says… You may want to ask a few questions of your visitors, in order to help gauge their attitudes or preferences. Even asking what time frame they’re interested in buying within can really help score your leads more accurately. Surveying can be used in conjunction with progressive profiling. This technique involves offering bits of relevant content to the lead and increasing their score accordingly as they view them. Customer Behaviors to Watch For In order to score your leads properly, you’re going to need to establish some ground rules for your CRM. Which behaviors seem to turn leads into buyers? What behaviors mean you didn’t make the short list? A few implicit buying signals to watch for include: Form submissions Page views Downloads Email clicks Site searches Explicit data also help to determine a buyer’s readiness. After all, anyone can click forms and pages, even if they’re 12 and don’t have a credit card. Check that your visitor fits the customer profile that you’ve established for your sales efforts. This is often easier for B2B sales, but depending on how you qualify your leads initially, you could already have the explicit data you need to determine if your buyer is ready. Warming Up to Cold Leads According to a recent report by Pardot, 75 to 80 percent of leads passed on to salespeople never result in a significant conversation. This is often because that lead isn’t ready to buy. They need time to think things through and make sure they’re making the right call. If you contact them immediately, you’re just going to turn them off. Instead, put these leads into your drip marketing campaigns and monitor their behaviors from there. When they’ve interacted with your materials sufficiently, based on the scores that seem to indicate that you’ve got a live one, you should make direct contact — but not until then. As their scores tick up, send more valuable materials, like white papers and interactive demos. This is where the automation of an all-in-one CRM really shines. All of this can happen in the background without your having to do anything extra once you’ve told the system the conditions under which a cold lead receives a certain email or other product. The system will continue to nurture that lead on its own, freeing you up to work leads that have already been properly warmed!
6 Ways to Prepare Your Sales Team for a Productive Q4 Posted on October 4, 2018October 4, 2018 by Jonathan Herrick We’ve reached that epic sales time, that mother lode of money, the most wonderful (and stressful) time of the year — Q4, the last push to beat our sales expectations and enter a new year with gusto and confidence. For salespeople, it’s an especially challenging time, because clients and leads are so often equally busy that hearing out cold calls and responding to emails is the last thing they want to do. But there are ways to push through the holiday-season slog and keep your Q4 energized, positive and winnable for your sales team. Here are just a few. Update your Q4 goal. Of course you entered Q4 with a sales goal, but how up-to-date is it? Your previous quarters may have yielded better or worse results than you anticipated, changing the tenor of your final annual push. Specificity is key here. If you want to exceed your sales goals by 20 percent, set that goal early so your sales team knows what their true goal is for the year. Having a clear final goal will help your team work backwards to calculate the initial efforts they need to make throughout October. Hone your accessible internal calendar. Having everyone on the same page is a critical step to maintaining order and confidence in Q4. Make sure you go over key dates, like Thanksgiving, so your team has every piece in place before their leads go on vacation for a long weekend. The same applies for vacations. If anyone on your sales team is planning on taking one, make sure you’ve got things wrapped up before Christmas. Depending on your industry, you may have people working through it or working around it. Plan accordingly and well in advance. Get personal with your top leads — and early. Ensure your sales team is in touch with their best prospects early on. Sending end-of-year emails (“Where did the year go?”) is typical and a little boring, but a riff on that idea may do the trick. One excellent way to break through the professional muck is by getting a little personal. Ask for updates on their year, inquire about their specific job burdens and see if there’s some way you can help. This is also a good time to update your client Rolodex, and update your clients on changes within your company. This tends to be a good time to finalize any outstanding transactions, so there’s incentive on both sides to clean things up before the new year. It also helps to get clients’ mobile numbers early on, so if they’re on vacation and you’re on a tight deadline, you can call them. Yes, it’s a little intrusive, but that’s business — and if you’re polite and apologetic about it, odds are the client won’t mind. Establish your holiday-discount policy early. Holiday sales are a key strength in any sales team’s Q4 toolbox, and it’s good to establish parameters for those early. Special deals, limited-time offers and personally negotiated discounts are all useful and necessary when figuring out how to meet your Q4 goals. Sometimes it can be as easy as splitting invoices into payments into a kind of payment plan to reduce the load on a client’s budget, if their Q4 budget is reaching its limit. Offering payment incentives, like a small discount for prompt payments made in Q4, can also help nudge your numbers up at the last moment. Rely on sales tech to keep things personal. We mentioned above how personalization is critical to nailing a lead in Q4. But it’s not just about being personal over the phone and in emails — it’s also about personalizing tech. Relying on a good CRM, which integrates sales and marketing into one self-contained platform, will help you track and manage your efforts across all teams, and ensure your follow-ups are timely and personalized. A properly integrated CRM reliably helps sales and marketing teams seal conversions and improve their Q4 results. Keep your team united and motivated. On that same note, be sure to keep all your teams updated, informed and — most of all — happy. Maintaining a positive work environment is critical to keeping the peace during frantic times. Another way to keep things pleasant and organized is by unifying your sales, marketing and customer-service teams. Keeping people on the same page helps build solidarity and empathy across the board.
Why You Should Invest in Design (and How to Fund It) Posted on October 3, 2018January 7, 2020 by Guest Author Starting a company is expensive—that’s a given. There’s so much to spend on in every stage of your business, and expense seems more necessary than the last. Equipment? Real estate? Accounting software? Legal fees? The costs add up. Investing in marketing can sometimes feel frivolous when you’re just trying to keep your doors open and pay your outstanding invoices. But the truth is, small businesses need to start thinking about design as an essential investment. In the right circumstances, bringing a level of polish to your brand will make waves in far more places than you might expect—and create big returns. 3 Very Good Reasons Why You Need to Spend on Design Although it might be hard to wrap your head around now, investing in design can directly drive revenue and customer retention. Refreshing your branding can even impact how your employees feel about your leadership, and whether or not they want to stick around. Consider these three reasons why you might want to spend money on design: 1. Customers judge a book by its cover Stop being a business owner for a moment, and think about yourself as a consumer. When was the last time you made a judgement on a brand due to its website, or chose one product over another based on its packaging? If you can’t think of something recent, you’re not thinking hard enough. No matter how much you think your goods or services stand on their own—and they probably do—you don’t have the ability, much less the time, to explain your point of difference to every single customer out there. And, frankly, some consumers don’t even care. Part of the good design is creating compelling branding that’ll capture consumers at first touch and create an emotional reaction. Maybe they identify with your brand, love your messaging, or just think your place looks cool. Invest in great design where your customers interact with your brand at point of purchase so you won’t lose them for not putting your best foot forward. 2. Good design makes an impression How many times have you walked into a store and said something along the lines of, “I don’t remember the name of the brand, but the label looked like…” You know exactly where we’re going with this: Professional design is memorable. And if someone’s had a positive interaction with your brand, they might remember it through your design alone. Even if they’ve never actually patronized your business, customers might feel compelled to favor your goods or services just by recognizing your brand. If they’ve seen it before, then they’re more likely to associate it with value. 3. You strengthen your brand both outside and within your walls If you choose to invest in designing all of your platforms to be consistent, that’s a great signal—both externally and internally. First, you’re signaling a commitment to all-around quality to your customer—everywhere they look to find you, they’ll see the same brand message and high standard of visuals. The last thing your customer wants to feel is that they were duped into buying something. Next, creating a strong brand can help your internal team feel that they’re working in an environment that they can be proud of. Whether it’s something as small as wearing your company’s T-shirt outside of work, or feeling good that their leadership is confident enough invest in making the company look and feel modern, the investment can boost morale and retention. The Best Way to Finance a Brand Refresh Overhauling your brand visuals won’t be cheap, sure. It might not be the kind of expense you want to put on a business credit card unless your cash flow forecasts say you can 100% pay it off. On the other hand, some designers might not even take credit card payments. With that in mind, looking into small business financing could be the best solution depending on who you bring on to help. To do a brand refresh the right way, you might want to hire a branding agency that’s fluent in multiple platforms. That way, their team of designers can overhaul all platforms you’re on: web, print, packaging, etc. If that’s the case, consider applying for a business line of credit. A line of credit works as a sort of hybrid between a business credit card cash advance and a traditional business loan. You’ll work with a lender to get approved for a certain amount of money, but you’ll only draw from it what you need. Then, you’ll just pay interest on the amount you draw. It’s great for investment purchases in which you need to bolster cash flow. *** Investing in design may not be at the top of your list, but it should be. Getting your branding just right can make a world of difference when it comes to attracting valuable new customers. With the capital to do it and the professionals to make your changes, you’ll hopefully find that investing in design could deliver you unexpected returns that are very worth the cash. Author Bio Meredith Wood is Editor-in-Chief and VP of Marketing at Fundera, a marketplace for small business financial solutions. Specializing in financial advice for small business owners, Meredith is a current and past contributor to Yahoo!, Amex OPEN Forum, Fox Business, SCORE, AllBusiness and more.
8 Tips for the Ultimate Instagram Ad — And How to Measure the Results Posted on October 1, 2018July 9, 2021 by Allie Wolff We’ve passed the point of saying, “You know, Instagram is pretty popular.” As of June 2018, the image-sharing app officially declared a billion active monthly users, a growth rate far surpassing Facebook, Twitter and Snapchat. Brands wanting to connect with anyone under the age of 30 are essentially required to get Insta-savvy, with videos and carousels trumping simple photo ads and engagement levels reaching higher percentages than competitor platforms. Instagram is ideal for connecting with your target audience, because ads, frankly, seem to blend in better on that platform. The endless scroll typically happens faster on Instagram than text-heavy Twitter or video-focused Facebook, allowing users to absorb more content at a quicker rate, while clever brands are creating content that users genuinely love. But not all Instagram ads get the same love. Here are a few tips to create the ultimate Insta-ad, and ensure you get the best results. Before You Get Started 1. Research your competitors. The first step to any ad campaign is to investigate your competition. If you run an artisanal hot dog restaurant in Portland, you’ll want to scope out what major hot dog brands are doing nationally on Instagram, what other fancy hot dog restaurants are doing in Portland, and even what similar business are doing in similar cities, such as New York, Seattle or San Francisco. 2. Establish your goals. Whether it’s traffic to your website, video views, Instagram engagement or new followers, you should establish your goalposts before starting and have key performance indicators in place. Sure, it’s nice to hit all of the above targets, but you still want to focus on a particular one so you can measure your success more accurately. 3. Get familiar with the advertising backend. The backend easily runs through your brand page on Facebook, and it’s easy to set up one ad for both platforms. Don’t do that. Instead, set up a specific audience for Instagram ads, and run those apart from your Facebook ads. For one, the ad dimensions will be totally different (most utilize Instagram’s 1080×1080 dimensions); for another, hashtags and language will differ on each platform. This isn’t a one-size-fits-all approach. Tips for the Ultimate Instagram Ad 4. Use text sparingly — and well. Statistics confirm that most Instagram users only look at the image, and not the caption underneath. So if you’re going to implement text, add it to the image itself. But that can be a catch-22 because Instagram and Facebook restrict the amount of text your ad can use; it should only take up something like a fifth of the overall image. Spend some time on copywriting to nail the message. The above ad, by Asana, has a great tagline: “Make work feel less like work.” It’s a beautifully minimalist font, complemented by a simple and intriguing illustration. The app is designed to streamline and simplify team workflows, and this ad is a great extension of that, teed off by a snappy, memorable tagline. Because it reads like a standard ad, Asana likely isn’t too worried by likes or comments, but instead by click-throughs to sign up — a straightforward metric that they can gauge from Instagram’s own analytics and their website backend. 5. If you’re going to use photos, make sure they’re attention-grabbing. This is not the time to skimp on ad budgets. Invest in professional photography, from studio lighting to editing. And if your product is image-heavy, don’t feel the need to stop at just one image — use Instagram’s carousel feature to stick a few product shots in, or turn them into a slideshow video that plays automatically. The folks behind the above ad, Article, likely track both carousel swipes and click-throughs to measure their results. Specifically, they can tell which photo garners the most clicks, which lets them tweak their ad over time, swapping out underperforming photos for more robust options. 6. Intrigue your audience. For some companies, the biggest selling point is a bit of mystery. Intrigue has long been a staple of advertising — it’s all about finding beauty hidden in the mundane. But you don’t need to play Don Draper and search for some vague, elitist meaning, either. You can do what mobile game developer Voodoo does, and outright challenge your audience, like this: This ad works on a lot of levels: the game itself is kind of hypnotic, the ad shows the product being used, and the blunt 60-second challenge is intriguing. (The text is so garish and nearly grammatically wrong that it’s entrancing in its audacity.) The link leads straight to the iTunes or Google Play store, where users can download the game in seconds and accept the challenge. They likely have two measurements for success: video views and game downloads. The video views would tell them how grabby the game itself is, visually speaking, while the downloads (from people who came from Instagram, as determined through a third-party tracker) would be a simple indicator of conversions. 7. Don’t look like an ad. The above all seem like advertisements, but not all great Instagram ads do. Some are simply beautiful photos with a fun backstory — after all, that’s what Instagram was made for. TD Bank, in promoting a travel-focused credit card, is showcasing a beautiful shot of New Brunswick here. Surely few of the 2,822 people who double-tapped the photo in approval actually read the full backstory beneath — they would have simply seen the line “Exploring the Sea Caves of New Brunswick,” before the line break. And you know what? TD is fine with that. We’d wager their goal isn’t necessarily click-throughs, but rather engagement, brand awareness and maybe new followers. There’s no logo or tagline anywhere in the image or above-the-break text, just a beautiful shot that doesn’t even really look like an ad. The more likes and comments, the better. This is all about authenticity. 8. Keep it simple. At the end of the day, people are probably going to scroll past your ad within three seconds. You’ve got that much time to grab them. So if you’re using an illustration, don’t overcomplicate it. Instead, take a cue from Uber and simplify things. With a simple caption, compact rectangular ad and minimalistic illustration, Uber wastes no time in getting their message across. They offer a quick and intriguing tagline while funneling users to learn more about their sign-up process. Uber is likely measuring click-throughs with this ad since there isn’t much to like or comment on. Their success would be determined by how many people clicked through to “learn more,” using a combination of Instagram analytics and website data to corroborate how many click-throughs actually resulted in new drivers. There’s no single recipe for the ultimate Instagram ad, but like most successful products and art, you’ll know it when you see it. Dig around, look for other great ads and find your own inspiration.
The 7 Best Blogs On Marketing Automation Posted on September 27, 2018September 16, 2022 by Jessica Lunk Ready for the one thing no one tells you about marketing automation? Setting it up is not exactly automated! You’re the lucky one who gets to put the brain-power behind amazing automated workflows that educate your audience, shorten your sales cycle, and ensure none of the opportunities you’re driving falls through the cracks. But if you’re left scratching your head about where to begin, don’t worry – you’re not alone! Here are the seven best marketing automation blogs on the internet. They’ll help you identify which workflows are best for automation, which tools to use, and how to apply marketing AI to get the best possible results for your business. Find a mix of vendor blogs, personal blogs, and media publications in our roundup. Zapier As a leading workflow automation tool, it’s no wonder Zapier has fantastic content on marketing automation. Zapier’s blog is the go-to for all things related to marketing automation software: they provide in-depth tutorials on using their own tool, along with popular workflows across thousands of third-party apps. Post frequency: 3-5 times a week Topics: Productivity, time management, martech, workflow automation. Recommended reading: If you’re interested in how automation can save you time, read one of Zapier’s case studies — from this designer who saved half a day per week with automation, to this small team that now saves two hours per day. Chief Marketing Technologist Blog This blog features everything you could possibly want to know about marketing automation, as told by the fantastic Scott Brinker. Brinker is the VP of the platform ecosystem at Hubspot, and a longtime entrepreneur and marketer. Post frequency: 2-5 times per month Topics: Martech; agencies; agile marketing; marketing tactics, data, and management; interviews Recommended reading: We love this anecdotal piece on when automation goes wrong, “Bots and Automation Don’t Automagically Create a Great Customer Experience.” Neil Patel on Quicksprout We love Neil. His content is easy to skim, fun to read, and always up-to-date. Here, you’ll find the latest and greatest information on automation for lead generation, content marketing, and more. The tips on Quicksprout are helpful and actionable, a major time saver for busy digital marketers, agency owners, and freelancers. Post frequency: 3-5 times per week Topics: SEO, content marketing, marketing technology, blogging, social media Recommended reading: If you’re new to the whole automation game, here’s a great place to start: “The Definitive Guide to Marketing Automation.” ActiveCampaign Blog ActiveCampaign is a market leader when it comes to automation. Their marketing platform has been helping digital marketers streamline their campaigns and track key metrics for years, and their blog shares must-know information for today’s savvy marketer. Post frequency: 3-5 times per week Topics: Email automation, workflow automation, CRM, freelancing Recommended reading: Wondering how to use email automation to help with customer retention? Here’s a piece for you: “Use Email Automation to Keep Your Customers Coming Back.” Sharpspring Marketing Automation Blog On the Sharpspring blog, find productivity and marketing tips for everyone — whether you’re a new digital marketer or a seasoned pro. Get niche tips on video, email, social media, and content marketing and stay at the leading edge of your industry. Post frequency: 1-2 times per month Topics: Social media, email, CRM, video marketing Recommended reading: “The Top 5 CRM Metrics” is a great place to start. Marketo Blog: CMO Nation The Marketo blog features a wide array of leading voices in the sales and marketing industries. As a leading martech platform, Marketo has created a diverse content hub with thought-leadership pieces and service pieces on all areas of digital marketing — automation included. Get some insightful perspectives on what’s happening at the forefront of marketing automation here. Post frequency: Daily Topics: This blog covers a very wide range of topics, but some of the highlights related to marketing automation are AI, content marketing, social media marketing, account-based marketing, digital marketing, and personalization/targeting. Recommended reading: For a deep-dive on automation for content marketing, check out “Why Marketing Automation and Content Marketing Go Hand in Hand.” Hatchbuck Blog Hey, it’s us! In seriousness, because marketing automation is one of our specialties, we write about it quite a bit. Find granular pieces on subjects like using UTMs and Facebook Pixels for automatic tracking, and broader theoretical pieces on marketing and sales as an industry. Other topics you’ll find covered on the Hatchbuck blog include sales tips, graphic design, copywriting, and marketing terminology — all with the latest info presented in the most helpful way possible (we hope!). Post frequency: 3-5 times per week Topics: Martech, content marketing, blogging, sales, CRM automation Recommended reading: “The Power of Automation to Supercharge Your Marketing Efforts” is a great primer on the topic.
Your Three-Step Approach to Account-Based Marketing Success Posted on September 26, 2018September 26, 2018 by Jonathan Herrick Marketers have long believed that consumers and business buyers’ paths to purchase are inherently different. B2C vs. B2B Consumers, the thinking goes, want to forge personal connections with brands through a series of connection points, typically consulting with friends and family for second (or third) opinions. Their path to purchase looks less like a straight line and more like a circular pattern of touchpoints. B2B buyers, as the term implies, are all business, the thinking goes. Rather than let emotion drive their purchases, they’re more swayed by the facts, putting major stock in research and specifications. As opposed to gathering opinions from friends and family, they follow a formal procurement process, which involves cross-departmental communication and collaboration. Thanks to the digital revolution, however, the distinctions between the two groups are beginning to blur. We’re witnessing the consumerization of the business buyer, who’s no longer satisfied with one-size-fits-all content offerings. B2B customers desire a new level of personalization. For marketers, that means a clear shift in strategy. Enter account-based marketing (ABM), which narrows your marketing funnel and allows you to specifically target high-value accounts’ prospects in a way that appeals to the consumer within them. Read Jonathan’s full article on MarketingProfs.
The Pros and Cons of Social Media Contests Posted on September 25, 2018September 25, 2018 by Guest Author There are so many ways to utilize social media to promote your business. From sponsored posts on Facebook to Instagram stories, business owners have numerous platforms and tools at their fingertips that can help them grow their social audience, and in turn, gain more sales. One notable option is social media contests. In this post, we’ll explain how social media contests typically work and will list the most common pros and cons that come with hosting a contest through your small business’s social media profiles. What Are Social Media Contests? Through your business’s social media profiles, you can host contests that lead to giveaways. To participate in the contest, people might have to follow your accounts, tag friends, answer a trivia question or republish a photo, just to name a few examples. If they follow the directions and are chosen as the winner, they’ll receive whatever your incentive was. Many business owners reward their winners with gift cards, free items or services from their company, or another relevant incentive. If you’re interested in exploring how social media contests could help (or hinder) your bottom line, keep reading to find out what the pros and cons are! Pros: Gain Social Followers: One of the most obvious benefits of holding a social media contest is that it will help your small business gain more followers. Whether you’re a new business, or you simply want to grow your accounts, hosting a content can be a relatively easy way to gain followers. In fact, according to HubSpot, businesses that host social media contests receive an average of 34 percent new fans! Individuals that haven’t previously heard of your business could come across your page if you utilize hashtags to advertise your contest and then could follow your page. Or, if you ask existing followers to tag other accounts to enter, you can gain followers that way. Earn Increased Sales: By hosting a social media contest, you may be able to attract loyal customers. If someone follows your accounts or clicks on a link to your website to learn more about your company, they may follow through and make a purchase. Without entering your contest, they may have never made this purchase otherwise! Get to Know Your Customers: Do you want to interact with your customers, and in turn find out what’s important to them? Host a social media contest! Your business can take note of the type of contests that participants enjoy, and then host similar ones in the future. Plus, you could also learn about other components that could be useful when unveiling new products or services, revising your marketing plan, or considering new customer service strategies, just to name a few examples. Cons: Can Cause Drama: Even if your company’s intentions are good, you could be faced with angry customers if they aren’t the chosen winners. This is especially the case if you aren’t picking the recipient at random and instead are judging on some sort of entry (for example, if you ask participants to create an image or slogan or submit a photograph). Although you might assume that participants won’t take the contest so seriously, you should be prepared for disgruntled messages for people that didn’t win the contest. Will Require Time and Money: If you have a small team, you might not have a dedicated person to manage the execution of a social media contest. You’ll need someone to answer questions, field submissions, and ensure that the winner is given their prize in a timely manner. Aside from the time component, you’ll also be giving away a monetary or physical prize. Either way that will cost some money, so you’ll need to make sure that you can afford this. Hopefully, the contest will lead to more sales, but you should still guarantee that you can afford the initial investment (however small it may be). Can Be Frustrating If It Isn’t Successful: You probably expect your social media contest to be a booming success, but this might not be the case. If you don’t have enough followers for the contest to gain traction, or people aren’t interested in the giveaway, it won’t be worth your time and effort. Of course, you can improve your contest strategies and try again, but if you continually don’t receive the desired results, you should try other social media ideas instead. Should Your Small Business Host a Social Media Contest? Now that we’ve reviewed what social media contests are, in addition to the benefits and potential issues, it’s time to decide whether you should try one. Social media contests can be beneficial in gaining new followers and sales, but it’s important to execute the contest correctly. Author Bio Katie Alteri is the content marketing coordinator at Fora Financial, a company that provides working capital solutions to small businesses across the U.S. Fora Financial can also be found on Facebook and Twitter.
The 6 Best Infographic Tools for Non-Designers Posted on September 24, 2018 by Allie Wolff Like that percussive pink bunny we all remember from a particular battery commercial, infographics have been going strong for a long time. Take this fact, for starters: the term “infographic” gets searched online over 60,000 times per month. Eye-tracking studies have shown that people spend more time looking at meaningful, information-driven visuals (hello, infographics) than simply those that look pretty. It’s a no-brainer that infographics are good for your marketing. They communicate complex ideas faster than plain text, and they’re far more shareable on social media. You can use them as standalone assets, or as part of a larger article or guide in your content marketing campaign. But then there’s the hitch: you’re not a designer. And if your budget is limited or you’re a solopreneur, the task of putting together a compelling, branded infographic may seem way beyond your comfort zone. Fortunately, you don’t have to know the difference between CMYK and RGB to create a fantastic infographic – you only need the right tool. Here are our top six picks for infographic creation in 2018. #1: Piktochart Piktochart is a multifaceted design tool that specializes in infographics, presentations, and printable content. There are several free infographic templates to work with, and hundreds more available on the paid plan. Pricing: Free, with paid plans starting at $12.50/month. What we like: We love Piktochart’s variety of infographic templates and its user-friendly interface. It almost makes design completely stress-free! #2: Canva Canva has taken the content creation world by storm with its thousands of free templates, graphics, photos, and illustrations. Start your infographic from one of the massive number of templates it offers, or drag and drop design elements onto a design with custom dimensions. Pricing: Free, with paid plans starting at $12.95/month. What we like: We like the variety of templates, as well as the super-helpful design education content Canva provides. #3: Venngage Venngage has a variety of infographic templates that are categorized by type — from informational, comparison, and list to tutorial, nonprofit, and timeline. Once you’ve found one you like, you can then preview the template or start customizing it right away. Pricing: Free, with paid plans starting at $19/month. What we like: When you first sign up, Venngage walks you through a series of prompts that help you hone in on a design style that’s best for your organization, navigate the interface, and choose design elements. This is great for non-designers who don’t have a clue where to start. #4: Visme Visme, in addition to providing tools for other design assets, has a powerful infographic design interface. It makes infographic design fantastically easy by offering pre-made blocks or sections that you can snap into place (text blocks, statistic blocks, text and graphics together, etc.). Pricing: Free, with paid plans starting at $12/month. What we like: Visme goes a step beyond offering just infographic templates — it also takes a lot of the headache out of design work with its pre-made, stylized blocks that you can drag-and-drop into your infographic. #5: Snappa Snappa offers several infographic templates to start with on their free plan, and has interface elements that closely resemble more complex design programs. This app is perfect for non-designers who have had a little experience with programs like Illustrator or Photoshop, and who want more options for customization in their designs. It also starts with a video tutorial, so for those visual and auditory learners out there, this may be the more helpful choice Pricing: Free, with paid plans starting at $10/month. What we like: We like the options for customization available with Snappa, and it’s less expensive than comparable online design tools. #6: Infogram Infogram has multiple modern infographic templates to choose from, with the ability to sort templates by color. Once you’ve chosen a template, you can add different elements ranging from standards like text and photos to more complex ones like video and audio. Pricing: Free, with plans starting at $19/month. What we like: Though the interface is a little more open-ended that some of the others, this tool integrates with several third-party programs like Dropbox, Google Drive, and Google Analytics.
How to Recover from Negative Reviews Posted on September 21, 2018September 21, 2018 by Tricia O'Donnell Like it or not, you’re not always going to be able to please everyone. There will always be someone who feels dissatisfied with your product or service. And the longer you’re in business, the greater the likelihood of ending up with a few negative reviews under your belt. Unfortunately, thanks to the internet, people can now share their opinions with the world with a few clicks of a keyboard. The good news is there are ways to respond and recover from negative comments about your brand and sometimes even come out smelling like roses in the process. Let’s take a look. Don’t take it personally. Do you rave about everything you eat, buy or experience? Of course not. But you certainly have a right to your opinion – and your customers do as well. The first key to bouncing back after a bad review is to remember that it’s not personal. When someone critiques your product or service, they’re not necessarily criticizing you. How could they be when they don’t even know you? Take a step back and try to view negative comments as objectively and non-personally as possible. Don’t rage. Engage. When someone says something bad about something you are passionate about, it’s easy to get defensive and lash out in response. This is the worst thing you can do as a business owner. Even if the review seems like an attack, responding in kind will only serve to paint you in an even more negative light. To avoid this, you should approach every review from a place of positive professionalism. When responding, don’t just think about the person you are responding to directly. Also, think about the dozens or hundreds of more people who may come across the exchange at some point when looking up information about your business online. If you remain calm, apologize for the situation and present a viable solution, you’ll demonstrate to prospects that you’re listening, you care and you’re willing to right a wrong situation. Conversely, if you come back with a defensive argument, you’ll not only sever the relationship with the reviewer, but you could potentially drive away future prospects in the process. Even if you feel the comment is baseless, you should still try to spin it in a positive way. “Thank you for your feedback,” or “Thanks for taking the time to share your experience.” Appease them by acknowledging that they are unhappy and do your best to make it right. In some cases, this won’t be possible, but you should at least make an effort. Negative reviews can become positive progress. When you remove emotion from the equation and approach negative comments from an objective place, you’ll have the opportunity to identify areas of your business that could, indeed, use some improvement. For instance, negative reviews might help you recognize a problem employee that could benefit from additional training or should be terminated. Or, you might find out about problems in your service process or flaws in your product. Try to view critical comments as a chance to grow and improve, and you’ll be one step ahead of the game. As a bonus, when customers see that you’re willing to go the extra mile and put their feedback to positive use, they’ll be far more likely to stick around and possibly even recommend you to others. Negative reviews are never fun, but they’re par for the course in business. And if you approach them from the right perspective, you can actually end up with positive results in the end.