Top 20 Small Business Marketing Blogs to Follow to Boost Your Marketing Smarts Posted on July 12, 2016August 25, 2022 by Jessica Lunk Top 20 Marketing Blogs to Follow There’s a wealth of information online, but when it comes to marketing your small business, you want to separate the fluff from the actionable advice you can really use to grow your business. We’ve compiled your short list. Check out these 20 small business marketing blogs. Follow them on Twitter. Add them to your RSS feed. Bookmark them in your browser. Or just keep this list handy so you know just where to go to stay up to date on marketing trends, tactics and strategies. 1. StoryNeedle Those who find themselves alienated by dry marketing lingo may wish to check out StoryNeedle and its narrative-focused approach to marketing. This blog from Michael Andrews, an independent content strategist currently based in Rome, Italy provides content strategy for a “post-device era.” 2. MarketingProfs Run by a network of marketing professionals (it lives up to its name), MarketingProfs is the go-to source for comprehensive information on most any marketing topic. Headed up by Ann Handley, it’s a must-read blog for marketing professionals and newbies alike. 3. Copyblogger This is a great place to start if you’re new to content marketing. Get superior content marketing education so you can build a remarkable online presence in the format you prefer – Copyblogger shares content in article, audio and video format so you can easily download and digest. 4. Coschedule Coschedule is another awesome content marketing resource. And, you can check out their free headline analyzer tool to make sure your content is getting every ounce of attention it deserves on social media. 5. Buffer Not only are they social media gurus, but Buffer is also known for their transparent take on business. You can follow their social media blog as well as Buffer Open, Buffer’s journey to great productivity, more transparency and a happier work culture. 6. Social Media Today Every small business knows they need to be on social media – but creating a presence, measuring engagement and converting social media leads into customers can be tricky. Social Media Today offers up best practices, tips and tricks to help you make the most of the resources you dedicate toward your social media channels. 7. Fast Company Fast Company puts the spotlight on innovation and creativity in the world of work – taking a look at technology, leadership, and the most innovative companies. Follow their blog to get inspired by thought leaders who are actively inventing the future of business. 8. Hootsuite Life Hootsuite Life is “an owl’s-eye view” of Hootsuite’s people, products, and community. Hootsuite has long been the social media champion of small businesses, and is a great place to go for social media advice. 9. Duct Tape Marketing As a small business owner, sales and marketing isn’t always your specialty. Headed up by John Jantsch, the Duct Tape Marketing blog offers up sound advice for small business owners who are literally “duct-taping” their sales and marketing together on a dime, but need big results to grow. 10. Moz On the Moz blog, the SEO industry’s top wizards, doctors, and other experts offer their best advice, research, how-tos, and insights—all in the name of helping you level-up your SEO and online marketing skills. 11. Small Business Trends Headed up by Anita Campbell, Small Business Trends is an award-winning online publication for small business owners, entrepreneurs and the people who interact with them. It is one of the most popular independent small business publications on the web. Check out their marketing section for marketing help. 12. Violeta Nedkova Violeta Nedkova‘s blog is perfect for all the rebels out there who’ve decided to embark on the journey that is owning your own business. Check out her site for tips on branding and setting yourself and your business apart from the pack. 13. DIY Marketers Ivana Taylor and her team provide easy and affordable tips for small businesses who need big results, but have limited resources and limited budget. Get DIY marketing ideas, tips, tools and strategies to help you reach more customers in less time – for less money. 14. IMPACT The IMPACT blog is the perfect resource for owners who are new to the arena of inbound marketing. Get the latest in inbound marketing, sales, design, & conversion rate optimization. 15. OkDork OkDork is the personal blog of AppSumo‘s Cheif Sumo, Noah Kagan. It is focused on startups, marketing, self-exploration, and tacos. He shares secrets about the best ways to write a cold email, business books he’s read, memorable experiences, how to deal with depression, growing email lists to 20,000+, and how to make it easy for others to say yes. 16. Marketing Land Marketing Land is a daily publication that covers all aspects of the digital marketing industry. Daily news coverage includes breaking stories, industry trends, feature announcements and product changes at popular platforms used by digital marketers to reach consumers online. 17. Seth Godin Best-selling author and marketing expert Seth Godin offers up business & life advice on his blog. His posts are digestible chunks that get to the point, yet really make you think. When you need to look at your business from a different perspective, Seth’s blog is the perfect place to go for game-changing insight. 18. Oktopost Want real marketing hacks that actually work? Head over to the Oktopost blog for data-driven social media strategy, advice and tips that get you what you really want…leads, conversions and customers. 19. Jeff Bullas Jeff Bullas is an entrepreneur, blogger, author, marketer and speaker who works with personal brands and businesses to optimize their online personal and company brands with emerging technologies, content, social media technologies and digital marketing. His blog covers entrepreneurship, social media, content marketing and digital. 20. BenchmarkONE Our small business sales and marketing experts share content daily. Geared toward small business owners and marketing agencies that serve small business content, we deliver actionable advice that you can use now to start attracting more leads and customers. Check out our blog so you can stay in the know when it comes to digital marketing, social media, and running a small business.
5 Reasons Your Agency Should Leverage YouTube Videos for Your Small Business Clients Posted on July 11, 2016December 5, 2018 by Katie Culp Every day, millions of people worldwide contribute to billions of daily views on YouTube. Through simple subscriptions, social media link shares and viral content, people from almost every corner of the globe — 80 percent of YouTube’s audience lives outside the United States — experience new content and stories. YouTube is a savvy marketer’s playground. At the same time, only 9% of small businesses are leveraging YouTube to reach their audience. This leaves the field wide open for your agency to accelerate reach, engagement and conversions for your small business clients with YouTube. With careful promotion and clever content creation, YouTube video to greatly expand your client’s audience and market. Here’s why: 1. YouTube Videos Promote Sharing Social media is a permanent fixture in today’s digital landscape. Nearly 80 percent of Americans have at least one profile, and every day millions use it to share personal photos, news stories, silly memes and eye-catching videos. All it takes is one copy-and-paste share of a YouTube link for a social media influence to create hundreds, thousands, or even millions of new audience views for your client. YouTube promotion is so powerful because it goes well beyond the native YouTube platform. Your small business client can easily use Facebook, Twitter and other social platforms to share their videos. YouTube videos can be embedded in a website or landing page to capture the attention of site visitors and increase conversions. Or, your client can email a link to an engaging video in an email marketing campaign, helping to nurture prospective leads. When it comes to YouTube marketing, it’s not just about creating a video for YouTube – it’s about creating a piece of video content that will engage an audience across a wide variety of digital platforms, increasing brand awareness and engagement for your client. 2. YouTube Videos are Extremely Find-able A recent study from GoDaddy and Alignable reports that getting found online is one of the greatest hurdles for small businesses. Hosting engaging videos on YouTube is a great way for your small business clients to get found. Google showcases YouTube videos by embedding video thumbnails on the first page of search results. In addition, the videos tab on Google can bring your client’s video content front in center. And, with over 3 billion searches per month, YouTube is more than a video platform – it’s a search engine. Creating how-to video content for your clients and targeting their top keywords can propel small business brands into the spotlight in Google and YouTube searches. 3. YouTube Videos Are Easy to Measure For clients new to video marketing, a few hard metrics can go a long way to demonstrate the success of your video marketing campaign. As the industry leader in video hosting, YouTube naturally boasts a number of resources and features that keep it at the top of the pack. One of these features is the widely useful YouTube Analytics. The analytics function available to all YouTube users breaks down a wide array of important marketing statistics, including: View counts Charted views over time View sources Content filters on geography, date, subscriber status, etc. Pie charts, flow charts, line charts, bar charts and interactive maps Information is power, and YouTube Analytics gives you all the insights you need to present success metrics – like reach, engagement, and conversions – to your client. 4. YouTube Videos Offer a Platform for Conversation Communication shouldn’t be a one-way street, and neither should marketing. Consumers prefer to have conversations with their preferred brands. Luckily, YouTube facilitates interaction through its primary venues: video comments and channel discussion pages. The comments offer viewers a thriving forum to offer praise, raise questions or discuss topics related to each video. They’re an ideal place for your client to interact with fans the moment they’ve captured their attention and develop a positive reputation. In the same manner, the discussion page is a useful forum for commenters and creators to cover more general concerns. 5. YouTube Videos Add a Human Touch As the Internet makes the world a smaller place, it’s become even more important for companies to stand out. Customers no longer want to interact with some faceless organization; instead, they want to feel as if they’re part of something more. YouTube videos allow you to put your client’s face and voice — quite literally — into their marketing plan. It’s the best medium to tell company origin stories, employee anecdotes, customer success narratives and showcase your client’s unique brand. Attracting new leads and customers through the heart is the best way to gain their loyalty over the long term. Help your clients serve up great video content to stamp their brand on the hearts and minds of their audience.
How to Get New Top of Funnel Leads to Swipe Right Posted on July 8, 2016July 18, 2016 by Lindsey Stroud In the Tinder dating app, users “swipe right” when they are interested in a person and want to meet them to potentially date. Drumming up new business is actually quite a bit like dating. You’re working to put your product or service’s best face forward like you would on a dating app. You’ve chosen the best profile picture possible to attract your target audience. You’re also looking to generate as much interest as possible, messaging each potential partner for a while before deciding to meet up – kind of like how marketers nurture each potential lead for a while before the decision to make a purchase is finalized. Since a Tinder-like app doesn’t exactly exist for small business owners (if only it were that easy!), you have to come up with other ways to find and attract new top of funnel leads. But don’t worry – getting those top-of-funnel leads to “swipe right” for your business is easier than you think. Write On Just like in online dating, you have to put yourself out there to get noticed. Yes, you have a great product, but does the world know that? Probably not. One way to spread the word and drum up new leads is to tell people — through writing blogs and social media posts. Use blog posts to tout yourself as an expert in your industry and discuss the latest trends and problems around that topic. As long as you’re utilizing search engine optimization (SEO) when you’re creating these blog posts, people will find them when they’re doing a search on the topic. Those searches will bring them to your site where, should you have a nifty little checklist, white paper or other offer alongside your content, presto, you have a new potential lead. For social media posts on Twitter, LinkedIn, Instagram and Facebook, you can link to your blog posts, of course, but you should also post more than just that. If every one of your posts looks like it could have come from an RSS feed, the followers you have will bail and you won’t obtain new ones. Woo potential leads by giving your social media posts some personality. Also comment on news in your industry to again be seen as an expert in the field. Like in dating, being authentic through content and social media is a great way to pique the interest of new leads, enticing them to learn more about your business. Coffee Talk Coffee or drinks are both informal ways to test the waters with a date – or with new leads. Is your office spacious or unique in some way? Offer up your space to a local networking event first thing in the morning or during happy hour. Typically, the creator of the event will thank you by giving you a few minutes to talk about your business. Use social media to broaden your reach by asking attendees to “check in” on FB at your business, reaching their friends, who may check out your site and become a new lead or customer. If you don’t have a great space for hosting, consider sponsoring an event to build brand awareness. No Booth Babes When it comes to online dating, there’s always the potential to misrepresent yourself – whether through a fake profile pic or content that’s just not true to you. While tempting, faking it to attract your audience – in dating and in business – usually ends badly. So, forget the “booth babes” at your next tradeshow. Instead, you and your sales team should be there to showcase your authentic business and culture. Sometimes, as an exhibitor at a tradeshow, you’ll get lucky and receive a list of all of the registrants after the show, but often, you won’t and it’s up to you to wrangle and track those leads yourself. There are a number of apps you can use to scan conference and tradeshow badges to gather the leads, which makes it easy for you to then upload those leads all once into your CRM. Either way, use tradeshows as an opportunity to showcase your unique personality, style, and value-prop. Create an authentic experience at your booth that will draw in attendees and keep the buzz going about your business at the event, on social media, and beyond. Seal the Deal Like in dating, you never want to come off as clingy – it makes you appear desperate, and let’s face it, undesirable. So, once you have all these new top of funnel leads, resist the urge to send them a one-off “Hey, buy my stuff. It’s great!” email and consider it done. Instead, nurture those potential leads throughout the buying cycle from the top of funnel “awareness” stage all the way through to “purchase” with personalized emails and offers.
Getting the Help You Need Doesn’t Cost, It Pays Posted on July 7, 2016July 9, 2021 by Steve Strauss I have a pal (let’s call him Len) who got into the white-hot Southern California residential real estate market in 2005, a good two years before the housing bubble there burst. As you can imagine, things started off great for Len. (Are you already guessing where this story ends up? I bet you are wrong.) As he later told me, “I thought I was some sort of real estate savant, Steve. Everything I listed sold quickly, often with multiple offers. I was in hog heaven.” Len didn’t even have to do a lot of marketing; deals just keeping falling in his lap. Until 2008. According to Wikipedia, “On December 30, 2008, the Case-Shiller home price index reported its largest price drop in its history.” (Emphasis added.) Before he knew it, Len’s business completely dried up. The problem (among many others), was that he had a new wife and baby at home at he could simply not afford to not work. So what did he do? He invested in himself. “I used to tell clients that when they bought an investment property, they should also get a professional property management company to run it for them,” he said. “My take was, ‘it doesn’t cost, it pays.’” Len took his own advice and invested in his business at a time when the conventional wisdom was to retrench and do the opposite. What he decided was that if he was going to be doing fewer deals, he needed to do bigger deals. So not only did he pivot into commercial real estate, he did so in a big way. Len had a professional video made. He hired a PR agent and marketing assistant. He advertised anywhere that made sense. And his plan worked. He got some big corporate clients, survived the crash, made more money on fewer deals, and in fact, seeing an opportunity in a depressed real estate market, became an investor himself. As Len told me, “To say the least, getting the help I needed really paid off.” It’s an important lesson, not only for him of course, but for any small business person who wants to grow. There are so many great things about entrepreneurs – they are creative, hard-working, resourceful, confident, smart . . . I could go on and on. But it’s equally true that they also tend to be a tad, shall we say, controlling? Giving up the reins is not easy for many of us. But you have to if you want to grow. Indeed, there are plenty of teammates, companies, and people out there who have expertise, services, and/or products in whatever area in which you may need assistance. Invest in your business to grow. If you’re ready to invest in yourself and your business, here are a few ideas: Hire a contractor Hire a full or part-time employee Bring in an intern Get one-on-one coaching Provide extra training to your employees Automate sales and marketing Invest in HR software, like Zenefits Try cloud-based accounting, like Quickbooks Find a SCORE counselor Check out your local Small Business Development Center Create a strategic partnership Automate lead generation Wherever you decide to invest, do it, because after all, as you well know, Getting the help you need doesn’t cost, it pays.
The Right (Social Media) Tool For The Job Posted on July 6, 2016October 6, 2022 by Jessica Lunk As a savvy small business owner, you understand how important it is to focus on sales and marketing. Even if you don’t feel like you have this crucial business discipline wired yet, it’s at least on your radar. But even though you are focused on marketing, you many have overlooked certain “tools” that could add some real juice to your marketing results. Today, let’s focus on one of the biggest: social media. Done right, social media marketing can be a business booster for small companies like yours. But what’s the operative phrase here? You guessed it. “Done right”. The goal of this article is to give you some practical, easy-to-implement tips that can help you do social media marketing right for your small business. Remember The Big Picture Now social media is a small (and big) business hot topic. There is a myriad of options you can choose. And the current mania seems to be to try the latest social media or digital marketing tool just because it’s cool or the latest thing. Before we go any further, I have one word of advice about this: Don’t! Do not choose a social media platform, or any marketing tool, just because it’s popular. Likewise, don’t discard what’s working for you just because it’s “old”. Work from a well-designed, comprehensive marketing plan that addresses every aspect of your marketing efforts. And plan for, analyze and research every choice you make regarding social media platforms for your business. Some social media platforms will be wrong for your business. Think about it. If you have a small distributorship that sells industrial machine parts to manufacturers, do you think you are going to find much of an audience on Pinterest, a platform on which 80% of the visitors are women between the ages of 25-45, many, if not most of whom are on the site for hobby, craft and lifestyle-related interests? If you sell arts and crafts, do you think you will find much of an audience on LinkedIn, the world’s largest social media site for business professionals? Understand your buying audience well and go to the online sites where they are most likely to congregate. Do your research and leg-work before you embark on your social media journey. Some questions to ask yourself: Is my business focused on Business-to-Business (B2B) or Business-to-Consumer (B2C) marketing? What products or services do I sell? What is the age range and predominant gender of my audience? Do they prefer visual or written content? Is the scope of my sales and marketing local, regional, nationwide or larger? Mapping out your buyer persona can help you answer all of these questions about your audience. Some Universal Rules Even though you may never meet your social media audience members in person, you still want to develop a relationship with them. Relationships are a two-way street. There is give and take. So don’t just blast out content; don’t just “talk”. Use social media to listen to your audience. Approach the relationship with a generous attitude of giving. Give value to your audience with no conditions, with no expectations or demand that they give anything to you in return. Here’s a thought to consider: give enough in a spirit of sincere generosity, and you will get. Big time! Here’s a huge social media no-no, especially on LinkedIn. When you connect with a new person, don’t immediately spam them with a request to buy your product. Of course you hope they will buy from you one day, but don’t ask them right away. Build a relationship first. Add value to this relationship. Maybe, down the road, you can approach them in a low-key manner about buying from you. Here’s a great way to add value on a social network like LinkedIn where you have connections with specific individuals, not just followers. Once you have a network built up, look for situations where you can introduce members of your network to each other for their benefit. This is powerful! You serve them unselfishly. They can benefit from the introduction, assuming you introduce the right people to each other. They will remember what a nice thing you did for them. Everyone wins! Remember that social media doesn’t exist in an online marketing vacuum. It needs to be integrated with other parts of your online marketing. Put a link to your email signup/content download page on your social media profile or company page. Make it easy for readers to share your latest blog article on their favorite social media sites. And remember that you want your website to be your online marketing hub. Make it your goal to use social media to drive traffic back to your website. Once the traffic is there, work on converting it into leads and ultimately sales. Don’t disregard this last step. In social media marketing, it’s easy to get caught up in vague, fuzzy notions like “engagement” or awareness. I’m not saying these don’t matter. They do. But the ultimate goal should be to impact website traffic, leads and sales. So along these lines, focus on what matters most. “Views”, “likes” and “shares” are nice. But they don’t pay your bills. Sales pay your bills. And effective social media marketing can help you make sales. One more thing: Once you have all of those leads, you need a proven tool that can help you turn them into customers and raving fans. Find out more here.
How to Turn Small New Leads into Big Opportunities Posted on July 5, 2016September 8, 2022 by Jonathan Herrick You already know you should hunt for big quarry if you want to grow your business. Having a few high-spending, repeat customers can make it a lot easier to pay the bills. But it’s easy to take that thinking too far. By blowing off those smaller new leads to jobs that don’t look quite as financially exciting at the outset, you may be missing out on projects that could lead to bigger and better things. Here are some tips on how to make the most of small leads to grow your business. Look for leads that have the “exponential advantage.” In his bestselling book Exponential Organizations, Salim Ismael celebrates companies that are 10x faster, smarter and cheaper than their rivals. Look at the new leads that you get at your business through a similar “exponential” lens. If a small lead has the potential to grow into projects worth 10x as much, it could give your business an unbeatable advantage. How do you identify new leads that could grow into “10x” the business? First, consider what type of potential customer you’re dealing with. If it’s a big company, chances are it vets new contractors and suppliers very carefully and only trusts them with small jobs until they prove themselves reliable. Your only way to win big projects may be to do a series of small ones. That takes patience but the payoff can be huge. So how do you make such clients comfortable enough to give you a significant-sized project? The key is to deliver white glove service at every touch point. Whether you are performing the actual work you’re being hired to do, participating in an unplanned conference call or submitting an invoice to an administrative assistant, you need to bring your “A” game. That means not just doing your best work but treating everyone you interact with as if they are your number one priority—which they should be if you want more business. Big companies will be evaluating your ability to work smoothly with a large team as much as your ability to get the job done on time and on budget. Sharpen your listening skills. Some customers may not know what type of help they actually need when they approach you, because they don’t have expertise in your field. Listen to potential customers and make the most of opportunities to educate these clients, helping turn small jobs into bigger ones. When someone wants to hire you for a specific product or service, ask detailed questions about exactly what help they need to makes sure they are correct. Some small business owners develop an intake form to make sure they and their team members don’t miss any important questions to determine the scope of services to suggest. You can also ask important qualifying questions on your web form, so you know just where to take the conversation on your follow-up call. As clients share their situations, listen carefully to see if they have any untapped needs in others areas that you may be able to help them to address. Let’s say you are an accountant. A small business owner who hires you to do his quarterly business taxes may also need year-round personal tax planning advice for which you can charge a retainer fee. Don’t try to sell all of your services at once or you may overwhelm a new prospect. When you’ve completed the first project to the client’s satisfaction, you’ll have the perfect opportunity to mention other services you offer. You may not even have to mention what else you can do at that point. A happy client is likely to come back to you with some ideas on how you can work together more. Consider a client’s connections. Before you turn down a new lead because it seems insignificant, do a search of Google or Bing to find out more about a potential prospect. An influential prospect who approaches you with a small job could be a conduit to lots of other business—as long as you make a great impression. Clients don’t have to be rich and famous to help your business in this way. Let’s say you sell a product or service to families. Taking on a small job from a parent who is active in the parent-teacher organization at a local school or who coaches a children’s sports team could later lead to valuable referrals to other families. Similarly, a new B2B client whose business serves your ideal customers in a different way than yours may be willing to make valuable introductions later. For instance, if you run a marketing firm that specializes in a medical practices, a law firm that also serves these practices could be a good customer for you to take on–even if it’s for a tiny job. You may each be able to refer each other to new business. Just don’t get ahead of yourself in asking for introductions. Knock it out of the park on every small job you take on and you’ll find that new opportunities flow to you naturally.
How to Host the Best BBQ Ever with Marketing Automation Posted on July 1, 2016June 18, 2018 by Jessica Lunk Ready to gather up your friends and family and put a sizzle on the grill – but wish everything could come together automagically? If your backyard barbeque ran on marketing automation, it could. You know that marketing automation helps businesses automate workflows, manage tasks, and send timely email campaigns. Here’s how we think marketing automation would make your summer barbeque… wait for it… legendary. Pull Together an Awesome Invite List When it comes to grillin’ and chillin’, the right guest list can make or break your backyard soiree. You want to invite the right mix of people, and make sure you don’t leave out anyone important. Since marketing automation dynamically segments people by their preferences, demographics, industry, title, activity level – basically any criteria you can think of – imagine how it could revolutionize the process of choosing your guest list. If marketing automation ran your barbeque, it would identify all of the right segments for you, like: The people you have to invite (because you’ll hear about it if you don’t) Blood relations Your golf buddies It could even exclude the people you’d rather not invite into your home, like: Clients and colleagues (you’d like a well-deserved break from business) Frank-the-Tank (you want to keep things appropriate and kid friendly) Your nosy neighbor And, once your invite list was decided, sending out the invites would be just as easy. Send a Personalized Invitation You have a lot of people in your close circle – so when it comes to getting the word out, it can be time-consuming to craft a personal message for every person. But, in a world where marketing automation ran your summer shindig, you could send a personalized invitation to your entire invite list – in a super efficient way. For instance, you could include personalized fields – like what to bring (drink, side dish, or app) based on the skill set of your guests. Everyone would feel like they received a personal invitation from you – boosting engagement with your audience – I mean getting more people to attend your party. In the meantime, you’d be freeing up your time to work on your tan, drive a few golf balls, hang with your kids, or whatever else you love to do in the summertime. Serve Up the Right Menu Your barbeque can’t be legendary unless everyone raves over the spread – and that entails knowing exactly what your guests want. You have to know who’s vegetarian, who’s gluten-free, and who goes crazy for bison burgers. Who drinks beer, who sticks to cola, and who wants a frozen margarita. You probably know everyone you’d invite to a barbeque fairly well – but might not know those dietary details. But imagine if marketing automation was tracking your guests, updating their contact status when they became vegetarian, or tagging them when they indicated a preference for white wine over red. If your weekend barbeque ran like a business runs on marketing automation, you’d know your crowd’s preferences before they got to the party, not during – setting you up for a memorable event. Skip the Small Talk Life gets busy, and keeping up with the lives of your friends and relatives can be tough. You don’t know who your cousin is dating (is it safe to bring it up?) and can’t remember the name of your buddy’s pet chihuahua. As you know, businesses using marketing automation have pristine notes and records of the contacts in their CRM. That means, when they call up a customer or prospect, the conversation can be picked up right where it left off – resolving issues or getting to the sale faster. Imagine if marketing automation could bring that kind of power to your barbeque. You could skip the awkward small talk and get right into conversations that matter, maximizing your time with the people who matter. Sneak Away from the Office (Guilt-Free) I can’t say that I’ve ever seen any barbeque-related applications of marketing automation…yet. But there is one way that marketing automation can help make your barbeque legendary in the here and now. You probably don’t have marketing automation in place for your summer barbeque, but if your business runs on marketing automation, you have something better: You can actually step away from your business guilt free. While you’re away, autoresponders ensure that everyone who reaches out to you on your website receives a helpful message that directs them to the next step in your sales process or a where to find a solution to their customer service issue. At the same time, smart segmentation, tag rules, and lead nurturing all work together to send your contacts the right content and the right time – whether you’re in the office or not. When you’ve got marketing automation running behind the scenes, you can step away from your business and actually enjoy a summer barbeque. Spend time manning the grill, showcase your badminton skills, or instigate a cannonball contest in your pool. Marketing automation has you covered, taking care of prospects and customers. They won’t even know you’re gone.
4 Website Conversion Tips You Can’t Ignore Posted on June 30, 2016June 28, 2016 by Jessica Lunk Your website is often the first encounter that a potential customer has with your company. They may stumbled across it through a Google search, or get directed there via a social media post; an advertisement; or a friend or colleague. But, for most visitors, the journey isn’t over once they get to your site. You need to make sure that they stay on your site and — most importantly — convert into a lead or customer for your small business. You need to design your website for conversion to entice them stay, give up their valuable contact information, and leave them wanting more. Here are 4 website conversion tips to help you do just that: 1. Serve Up Something Sweet In order to get visitors to your site to convert and become a potential lead, you need to offer them something in return for their contact information. No, offering visitors “the ability to be emailed by us repeatedly” is not an incentive. Trust me. It’s not. Instead, try offering a targeted email course that gives your website visitors real, tangible value. Putting your blog posts or articles behind registration doesn’t work either. Visitors won’t register for content they expect to receive freely – like blog posts and videos. They will register for content that solves a problem they face – whether it’s in the form of an infographic, ebook, white paper and beyond. Give them something that’s worth their while, and they’ll happily give you their name and email address. It’s a great way to start a relationship with a potential customer. 2. Light the Path to Conversion One way to entice visitors to convert is to ask them for the least amount of information possible the first time they register on your site. Think about it: When you first visit a site, are you more likely to fill out a form that has just 3 to 4 fields in it or one with 10 plus? That 10 to 12 field form would have me running for the hills and thinking twice about if I really want that piece of content, while the shorter form is far less scary. Through the use of marketing automation on your site, you can first ask for just a first name, last name, company and email address. Then, when that contact revisits, sales and marketing technology can recognize them, track their activity, and send a relevant email or email campaign to guide them to the next step in the sales funnel. As that person revisits your site and downloads more content, you can gauge their level of interest in your business, knowing just the right time to follow-up with a sales call. By letting your visitors progressively build interest in your business at their own pace, you nurture fruitful relationships – instead of scaring them away with aggressive, sales-heavy messaging. 3. Know Your Audience Make sure that the content you’re offering on your site is applicable to your target audience. It should be a mixture of content that covers each stage of the buying cycle – from people who are brand new to your site (aka “Leads”) all the way through to those who are new and current customers. That content should run the gamut from blog posts, videos and checklists for your brand new visitors all the way to user guides and FAQs for your customers. If you need help, our Content Grid infographic is geared toward what content to send during an email campaign, but the same concepts work for your website as well. 4. Test for Success Just like you need to do A/B split tests when sending emails, you should also be doing so with your landing pages. Test two different versions of one landing page; see which performs the best; test it again; see which performs the best; and test again until a clear winner (with the “winning” based on which page gains the most conversions) is shown. When it comes to website conversion, there’s no room to be complacent. Even a small percentage increase in conversions can turn into big bucks for your business, so try these conversion tips and keep on testing.
The Biggest Digital Barriers to Small Business Growth (and How to Overcome Them) Posted on June 29, 2016June 28, 2016 by Jessica Lunk Domain registrar and website hosting company GoDaddy recently teamed up with Alignable, a social media network for small local businesses, to survey more than 100,000 small business owners in North America to learn what they struggle with most with when trying to grow their businesses digitally. The survey, conducted in May, had some surprising results. After looking at the data Alignable came up with five areas that repeatedly emerged as problematic for small business owners: Building a website Optimizing the website Website branding Customer communication Ecommerce We spoke to Andrea Rowland, managing editor for GoDaddy’s small business community, The Garage, to better understand these and other challenges identified after analyzing the survey results. More than half of small business owners use a generic email. This is a big problem for small businesses, but they don’t seem to realize it. “When you look at the top ten online factors that influence consumer trust, a business’ email ranks fourth,” says Rowland. “When people look for at business’ email they want it to include the business’ domain name. It looks far more professional than one from gmail or yahoo.” A domain based email is essential for increasing email deliverability and email open rates. Small business owners underestimate the importance of that—54 percent still use generic email accounts—even though consumer surveys show that email remains the preferred method of communication for consumers and the ROI for email marketing is through the roof. “Your payback for what you spend is much higher for email marketing compared to any other form of marketing,” she says. “Even pay-per-click, although affordable, will not give you the kind of return on investment as email. Getting a domain based email—one with your business’ name in it—often costs less than $5 a year. Often it’s free with your domain registration.” Small businesses fail to understand the importance of a strong domain name. Many small businesses wanting to capitalize on their web presence don’t understand the significance of their business’ domain name. That’s a company’s electronic shingle and so whatever is chosen should both represent the business (clearly and succinctly) and be easy to remember. It’s also easy to change a domain name that doesn’t fit your company anymore. “You don’t have to be stuck with something you chose early on that doesn’t work for the business now,” says Rowland. “Maybe it’s too difficult to remember or it just doesn’t represent the business well. People take a lot of time thinking about the actual name of their business, but in conjunction with that they should also be looking at domain availability for it.” In addition, many small businesses are not proactive when it comes to securing strategic email domains and pointing them back to their main website. For instance, investing in other domain extensions – like .net or .biz – can ensure that another brand won’t encroach on your digital footprint. Fifty-two percent of small business owners said they don’t sell online. Not only do small business owners often struggle to establish their web presence but more than half aren’t sure how or if they should be selling their products and services online. This despite the fact that the U.S. Department of Commerce reported that online sales accounted for more than a third of all retail sales growth in 2015. Ecommerce sales last year totaled $341.7 billion, up more than 14 percent over 2014. Thirty-one percent of those surveyed have a dedicated ecommerce site and 15 percent sell on marketplace platforms like Amazon and Etsy, either instead of or in addition to their own ecommerce website. But many business owners report feeling overwhelmed by the choices of platforms they can use to sell products. Rowland suggests that even if they are selling on reputable platforms, they also have a dedicated website for sales. “That often freaks people out because they think it’s hard enough to manage a simple website without also incorporating money and shipping,” she says. “That’s a scary thing for a lot of small business owners.” Yet there are plenty of ecommerce website building tools (like GoDaddy Online Store, Shopify or BigCommerce) that make it simple and require no knowledge of back-end technology. Driving your audience to one central website – a platform you own – can help you not only generate sales now, but capture more leads to nurture into customers down the line, creating sustainable, repeatable revenue for your business. Nearly half of small business owns surveyed complained their website doesn’t show up in searches. A website is essentially a living thing, not something you slap up into the ether and then forget. If you leave your website idle, says Rowland, no one will find it. “That was one major complaint from our survey, that small business owners feel no one is finding their website. You can change that with some basic on-page search engine optimization.” One simple thing a business owner can do is make sure that on each page of their business website–as naturally and organically as possible–they include keywords that would be used in a search for whatever product or service the business sells. And, says Rowland, make sure your online business listing on Google is accurate. “You want to make sure the hours are correct, the business name and website address are all up to snuff. Spend ten minutes a week doing a quick check to make sure it’s updated,” she says. “It’s well worth the time.” If you’d like more tips for improving your search engine rankings, check out our DIY Guide to SEO.