What is NPS and How Oten Should Your Small Business Measure It? Posted on October 24, 2017October 11, 2021 by Jeanna Barrett The market is saturated with competition, so it can be challenging to know how you compare against other brands offering your same product or service. How do your customers perceive your brand? Are they happy? Would they recommend you to their friends and family? The majority of American shoppers seek a referral or recommendation before they purchase. But understanding if your customers are recommending you can be difficult to measure. Luckily, there’s a tool to help, and it’s called the Net Promoter Score (NPS). Have you used an online service and after your purchase, you receive a pop-up that says, “Rate how likely are you to recommend ______ (service name)?” You’ve just been privy to the NPS system. NPS has become a worldwide standard for organizations to measure, understand and improve their customer experience. NPS is a simple way to get customer feedback on their brand experience, and how likely they are to recommend your organization to friends, family and colleagues. NPS is essential to small businesses because it will help your organization hone in on your customers’ experience, understand their journey and help you learn what to concentrate on when improving on both of these things. First things first, there is no “one-size-fits-all” answer regarding how often you should measure your NPS. It depends on your business model, your customers and their level of interaction with your product or service. So, let’s start by framing out your NPS strategy, beginning with developing the right questions to ask your customers. Once you know those, you’ll want to focus on what to do with the data you collect from those questions. One quantifiable question is what it takes to determine your NPS. See the example below. Of course, there are other ways to gather qualitative data, too. Keep the quantifiable question open-ended and ask your customers to elaborate on their likeliness to refer you. See the example below. Now that you have some responses, how do you interpret the number? For example, is a 45 low? Is it high? What are you comparing it against? According to GetFeedback.com, your NPS will fall anywhere between a -100 to 100, with a score about 50 considered excellent. Assuming you are giving the customer the ability to elaborate on their score. There are a few steps to take once you receive the data. 1. Share the results with your company. There should be transparency throughout the organization related to how your customers perceive the organization’s brand. 2. Create a plan to improve your NPS score. First, you want to understand where your customers fall in the spectrum. Here are three groups of customers with different brand perception: Brand Loyalists or Promoters Most likely you received feedback from customers who are very loyal to your brand, love your product and love what you do. Listen to these customers and incorporate their feedback into your brand messaging, into testimonials, on your website, wherever it should apply. They are your biggest advocates. Silent Customers or Passives These customers are satisfied, but not enthusiastic like your brand loyalists. They will provide feedback, mostly positive, but pretty vague or general. Think about how you can turn them into brand loyalists. Brand Critics or Detractors This group can cause harm to your brand. They may not be happy with your product, had a bad experience or are loyal to a competitor. NPS can help you understand how to improve their scores for next time. A few ideas on how to respond to these critics: Quick feedback: respond to their negative feedback quickly to understand the circumstance better. Show that you care: in your responses, show that you value their feedback and are concerned about their experience. Delight your customers: how can you win them back? This is a little tougher than providing them a positive response. Consider incentivizing them through a discount or small gift to try you again. Learn from your mistakes: self-explanatory! After you share your results, understand where your customers lie on the brand perception spectrum and implement a plan to improve your relationships with your brand critics, you then will move onto the next step… 3. Share the improvement plan, and make it actionable. Share your plan to improve your NPS score with your team — the good and the bad. Assign a copywriter to find ways to include the positive feedback into your messaging on your website. If customers had a negative customer service experience, assign your customer service manager to develop a new training plan. Delegate the work so everyone within the organization can focus on and be involved in improving. 4. Check in, monthly. Or quarterly. But make sure you check-in on progress frequently. Once your organization has implemented the improvements and given time to adjust, consider running another round of NPS to measure your progress. This process can and should be repeated! Net Promoter Score is a great tool to use when measuring customer satisfaction for your product or service. The data received will help validate where your organization stands in the marketplace and against your competitors, as well as where you can improve. This is not a tool meant to be used just once. Your organization should continue to look in on your customers, and implement improvement plans with the goal of raising your NPS. AUTHOR BIO Jeanna Barrett is the Founder & Chief Strategist of First Page, an award-winning online marketer and an expat entrepreneur. Through content, social media and SEO, Jeanna uses the power of words and data to drive growth in brand awareness, organic traffic, leads, revenue and customer loyalty. She has a combined 12 years of inbound marketing experience at venture-backed startups, digital agencies and Fortune 500 companies, with an expertise focus on small business and technology. She’s been named ‘Top 40 Under 40’ of brand marketers and ‘Best in the West’ for financial technology marketing. In 2016, Jeanna left the U.S. to lay roots and build her business in Belize.
Do You Think Like A Million-Dollar Business Owner? Posted on October 23, 2017November 2, 2022 by Guest Author A guest post by Elaine Pofeldt, author of The Million-Dollar, One-Person Business. Running your own business is an exciting journey that comes with unmatched freedom and independence—but it’s got its challenges, too. The big one is economic insecurity. If you are self- employed, chances are you will, at some point, have to figure out a strategy for coping with some of the downsides: uneven income, non-paying clients, high healthcare costs and the lack of any real social safety net for the self-employed. When your work dries up, there’s nothing to protect you in the way that unemployment safeguards W-2 workers. There’s no easy answer these challenges, but after 10 years in business, I’ve concluded that the simplest way to protect ourselves as self-employed people is by earning more than we believe we need to. Many people start out in business thinking that if, say, they earned $100,000 in their last job, they’ll be fine if they earn the same amount in a solo business. I once thought the same way. But the reality is that if you want to hold onto the same lifestyle, you need to earn about 40-50% more than you did on salary to cover the cost of benefits. That’s one reason I wrote my upcoming book, The Million-Dollar, One-Person Business, which Random House is publishing January 2. As part of a two-freelancer couple until last year, when my husband went in-house with a favorite client, I know how difficult it can be to build a financial wall around yourself, so you don’t get into a crisis when a child has an unexpected dental bill or a big client suddenly hits a bump and cancels your contract. I wondered if there was some way for free agents like myself to protect ourselves. Then one day, I came across Census statistics on nonemployer businesses. These are firms that employ no one except the owners. I noticed that some were bringing in more than $1 million in revenue. I was intrigued. What did these people do for a living that allowed them to earn so much more than the typical one-person business? Although $1 million in revenue is different from $1 million in income, by my calculations, those with $1 million in revenue were likely to be bringing in a mid-six figure income after taxes and expenses. That was more than enough for most Americans to do things that have become hard to achieve in today’s economy: own a home, obtain good healthcare coverage, save for retirement, fund their children’s college education and perhaps toss in a nice vacation every year. The Census Bureau didn’t provide much information on what the businesses did, except their industrial codes, so after I reported on the growth of these businesses in a blog that went viral in 2013, I asked readers who were breaking $1 million in nonemployer businesses to reach out to me. And they did. Over the past few years, I found out they were doing all kinds of interesting things: investing in residential real estate and renting it out, selling organic honey online, sharing information about nutrition and fitness in eBooks, running high-end professional services firms, selling stylish housewares on Amazon, you name it. More than 30 of these businesses shared their strategies for growing their revenue and profits in The Million-Dollar, One-Person Business. After interviewing their founders, I found that they all had one thing in common: They had scaled their thinking beyond that of an employee. While many people who start one-person businesses create what is essentially a job substitute for themselves, repeatedly trading their labor for income, these million-dollar entrepreneurs have figured out a way to extend their efforts beyond what one person can do. Often it’s by using contractors and automation. Some have also thought of interesting ways to multiply the revenues they derive from a single product, whether by selling an educational booklet, an online course or a webcast to their many followers. These strategies and many others allow them to generate high revenues without the responsibilities of maintaining and meeting payroll every month—an ongoing challenge for many small employer businesses. Many, as a result, are able to spend time on what they really enjoy: travel, family life, seeing friends, sports, volunteering, whatever they are truly passionate about. Not everyone needs to bring in $1 million in revenue, but I believe that to achieve true financial security, the self-employed need a financial cushion—a big one. By deploying even a few of the strategies of the entrepreneurs who generously shared their stories, I’m hoping readers will be able to enjoy the freedom of entrepreneurship for as long as they want by creating more sustainable businesses. AUTHOR BIO Elaine Pofeldt is an independent journalist who specializes in small business, entrepreneurship and careers. Her work has appeared in FORTUNE, Money, CNBC, Inc., Forbes, Crain’s New York Business and many other business publications and she is a contributor to the Economist Intelligence Unit. She is the author of The Million-Dollar, One-Person Business, a look at how entrepreneurs are hitting seven-figure revenue in businesses where they are the only employees, tapping automation and other technology to scale their efforts (Random House, 2018). As a senior editor at FORTUNE Small Business, where she worked for eight years, Elaine was twice nominated for the National Magazine Award for her features and ran the magazine’s annual business plan completion. During her time at FSB, she ran the magazine’s website, fsb.com, for four years, building its traffic from two to five million page views a month.
Nail Your Next Marketing Video With These 6 Steps Posted on October 20, 2017October 19, 2017 by Jessica Lunk Videos are the future of content marketing, and the digital media industry has shifted in response. Naturally, brands have followed, hoping to win some attention in an online landscape where people have become increasingly ad blind. With a huge marketing budget, producing a great video ad is as easy as finding the right talent. But if you’re a small business owner, hiring a director, a producer, a scriptwriter, and actors is not a feasible option. You’ll have to take on all of these roles yourself. If you’re intimidated by the technical side of things, don’t worry. Free apps like Nutshell Camera and Magisto can help you produce high-quality videos with no previous video editing experience. But once you’ve acquired all the technical tools you need, be sure to keep the following tips in mind so that your perfectly filmed video is perfectly positioned as well. Tell a Compelling Story Simply filming your products with a voiceover commanding the viewer to “Buy now!” won’t get you very far. Your video should tell a story about your product and show the viewer how they will feel or the benefits they’ll capture once they’ve purchased it. Amazon ads are a great example of this. Their commercials spend very little time talking about the range of products they offer. Instead, they focus on one specific product and the impact their service and delivery has on the lives of everyday people. You may not have the budget to hire a Hollywood starlet as your spokesperson, but you can definitely spend some time weaving a nice tale. Produce a Beginning That Stands Out Here’s a little exercise. Open a new tab, log into Facebook, and scroll through your Newsfeed for about ten seconds. You probably moved past several videos. As you already know, those videos play automatically on mute. The ideal scenario is someone spotting your video, ending their scrolling, and taking the video off mute to find out what it’s about. In order to do this, you’ve got to catch their attention and to catch their attention, you’ll need a video that is eye-catching, so spend time working on an opening that’s intriguing enough to get someone on social media to pay attention. This is also important for paid ads. For most YouTube videos, viewers are required to watch at least the first few seconds. If your intro is compelling enough, viewers will ignore the “Skip Ad” prompt and stick around to see what your video is about. Make Your Videos Mobile Friendly The number of people viewing videos from their smartphone grows every year, so it only makes sense to make your videos mobile friendly. A few ways to optimize your video for a mobile device are: Choosing a mobile optimized video player Producing a video that is short and gets to the point Ensuring it has a quick loading speed (a frustrated viewer won’t stick around) Including an appealing thumbnail Create a Video Hub on Your Company Website Let’s suppose someone watches your video, enjoys it and wants to find more. Your mission is to make it simple for them to browse through all your past videos. Create a Video Resources page on your website where individuals can play back your past installments. If you have a YouTube channel, the site automatically creates one for you. Include Your Site URL and Social Media Links If your video goes viral, you want as much of your company’s information to go viral with it. Include a link to your blog in the video description as well as links to your social media channels. Don’t Forget a Call To Action Like all of your content marketing, your videos should have a purpose. What do you want this video to do? Increase your number of followers on Twitter? Encourage viewers to sign up for a webinar that will cover the video topic in more detail? If your video tells a good story, it will leave the viewer emotionally wanting, and your call-to-action should meet whatever desire that is. If video is the future you don’t want to be left behind. Incorporating these best practices into your video content will help you diversify your digital marketing strategy, reach a wider audience, and turn those viewers into customers.
6 Tips for Writing a Phenomenal Headline Posted on October 19, 2017June 13, 2018 by Allie Wolff The headline is your big chance to get a reader to stop scrolling and click. It’s the part of any post that captures attention for your blog post or your Google ad. If it’s forgettable, people will move on to the millions of other things on their screen. Digital marketing and digital media are all about attracting clicks, which means the industry has developed an understanding of how to write eye-catching and attention-grabbing headlines. These tricks aren’t exactly rocket science, but applying them requires the discipline to use them every time. Use numbers. Even today’s most avid readers won’t necessarily take the time to read your piece. They’ve got several saved links, books, and articles they want to get to, which means if your stuff looks time-consuming they’ll dismiss it as something they’ll get to later. Naturally, this isn’t what you want. Using numbers in your list – “10 Strategies for Avoiding Customer Churn This Winter” – tells the reader two things: Your list is scannable. They can easily skim the article and read the headers to find which sections are relevant to them. They get quantifiable value. The reader knows they’re walking away with “x” tips or “x” strategies. Teach people something or give them a reason to want to do something. Readers respond well to instructions. We love articles that teach us how to do things, even if we’ll never get around to it. The thought is tempting enough. If you’re not writing a numbered article, a headline that says “How To Redecorate Your Office on a Budget” or “Why You Should Fly To Dublin This September” is your next best bet. You want to offer either a “how” (instructional) or “why” (educational). Be provocative. Now, you don’t want to compromise your reputation with misleading headlines and clickbait titles. That said, you also don’t want your content to be the wallflowers of the internet. Take some time to think about your article’s angle. It’s probably tackling a familiar topic, but is it tackling it in an unfamiliar way? The same goes for your ads. Just because it’s an ad for marketing services doesn’t mean you type “Marketing services ad” across the top. Use powerful language to make an impact on whoever views your content. Take a look at the competition. No one’s advocating you plagiarize your competitors, but do take a look at what headline formats are working for them. Chances are your readers will respond to that form too if you’re both in the same space. Again, you’re borrowing the form – not the content. Use social media to gauge what content is getting the most shares and engagement and see how you can adapt those methods to your own content. Run A/B tests. Sometimes, you won’t know which headlines are the best until you test them all. If you’ve whittled down an ad or article headline to two options, run them both and watch your analytics to see which performs best. A/B testing is addictive once you start since you can do it with almost anything — colors, photos, shapes, CTA buttons. But they are especially useful for headlines because you can find a successful format that works for all sorts of articles. Keep it short but clear. Don’t try to fit everything into your headline. First, it ruins the mystery by giving away too much. Second, it disregards how people consume content. Before someone reads something they have to decide to click on it during the split second they see it while scrolling through their newsfeed. If the title’s too long, they won’t catch the core message of the headline and move on. Finally, long titles get cut off in the search engine results page (SERP). Titles should be about 70 characters to avoid losing your message on Google. People have been perfecting the art of the headline since newspapers were invented, but today’s marketers have new competition in the form of apps, notifications, and competing content. Spend some time cultivating compelling headlines so your click-through rate will shoot through the roof.
Entrepreneur: 4 Ways You’re Misusing Your CRM Data Posted on October 18, 2017June 13, 2018 by Jonathan Herrick A properly used customer relationship management system can turn a tiny operation into an industry leader. Unfortunately, some small business owners don’t make full use of their CRM data — or worse yet, don’t utilize a CRM system at all. Auto dealers have begun to use data analytics to determine the right price points to attract the right buyers. But they often find their efforts stymied by one major problem: inaccurate data resulting from a lack of (or misuse) of CRM tools and a rushed process that fails to account for the right metrics. Diving into small business data analysis can feel like a Catch-22. You can’t analyze the right metrics and glean the right insights without first gathering the right data. Leveraged correctly, though, a CRM solution will help keep your contacts organized and increase both the quantity and quality of leads. Read Jonathan’s full article on Entrepreneur.
3 Companies That Are Actually Putting Their Core Values into Practice Posted on October 16, 2017June 13, 2018 by Jonathan Herrick Just about every business can scurry up a mission statement that sounds inspiring, warm and fuzzy. To live out those values, though—to have them guide your every business decision and that of your employees—that’s not so easy. And yet it’s important on many different levels. Having a specific “why” for what you do every day gives you and your employees a sense of purpose. Core values also act as a guide when the right thing to do isn’t exactly clear. They can help a company stand out when they’re specific and bold, and the company actually follows through (because as we all know, there are plenty that don’t; Enron’s core values included “integrity” after all). Here are three companies that hold inspirational core values and do business accordingly. Gotham Greens Gotham Greens is a Brooklyn, New York-based company not only committed to “quality, taste and sustainability,” but also “innovation and technology.” So what on earth does that look like? Acres of salad greens cropping up on otherwise vacant rooftops, that’s what. As Gotham Greens proclaims on their website: “We fuel blooming communities where others fear urban decay” and “we know that the crunch of fresh local sustainably grown food sets off a chain reaction of good things in the world.” True to its philosophy, Gotham Greens owns and runs more than 170,000 square feet of greenhouses on rooftops of buildings in New York City and Chicago. High-efficiency solar panels reduce electrical and heating demands. Recirculating irrigation systems minimize water waste. Biological pest controls keep salad leaves, from arugula to baby kale, lush without the use of chemical pesticides, insecticides, or herbicides. The company recently expanded their offerings to include “Ugly Greens (Are Beautiful)”—a line of cosmetically challenged, but still delicious, produce. By building on their revenue sources in this way, Gotham Greens is also drawing attention to the issue of food waste in this country and, true to its core values, doing its part to help alleviate the problem. Life is Good On the surface, Life is Good seems like just another T-shirt company. Nice quality T-shirts for sure (they refuse to cut corners and instead opt for Peruvian cotton), but what’s with the “life is good” messaging on them? Turns out, that’s what the company sees itself as really in the business of selling: “spreading the power of optimism,” as it declares on its e-commerce site—not so much the rose-colored glasses sort, but the kind that “explores the world with open arms and an eye toward solutions, progress and growth.” Besides selling tees that make people feel good, Life is Good has made unconventional choices to stay in step with what they believe in. For instance, instead of rushing into selling in big-name stores, they’ve opted to limit those venues to only a handful, and instead focus on neighborhood shops (which it sees as a solution to bringing vibrancy back to fading homogenous downtowns). What’s more, the company’s founders have also decided against franchising and against going public, preferring, instead to spread optimism in their own unique way. One of these measures is the Life Is Good Kids Foundation, which helps kids suffering from trauma. They’ve also expanded their repertoire to include outdoor festivals—which spread the feel-good vibes to all who take part, including employees. TOMS As most who appreciate a pair of comfortable shoes know, TOMS gives a pair to a person in need whenever it sells a pair. Its mission (which has since expanded a bit) has been: “Give shoes that fit. Give sustainably. Give responsibly.” They could have left it at that, but their charitable mission has expanded as their line has expanded. When you buy a pair of glasses, they provide vision care for the poor; when you buy a bag, they help provide training for skilled birth attendants and safe birth kits for women in need. A few years ago, after taking a sabbatical, founder Blake Mycoskie decided to add coffee beans to TOMS offerings—an odd move to some folks, but given the company’s heritage, it made sense. TOMS launched because, when Mycoskie was taking some time off in Argentina, he accompanied a friend who was distributing shoes to the needy for a nonprofit—and saw what a difference something so ordinary to us, like shoes, could make. What sparked the coffee bean idea was a chat with someone whose son was improving the lives of Rwandans by helping them process their coffee beans with clean water so that they could sell them and make a profit. Since 2014, TOMS has been giving a week’s worth of clean water for every bag of TOMS Roasting Company coffee sold—and bolstering his company’s reputation as a global giving company. As a small business you may not be able to give back at the scale that these well-known companies do. But if you can establish core values for your business and embody those within your community and your industry, you’re on the right track.
The Invaluable Benefits of a Mobile CRM Posted on October 13, 2017June 13, 2018 by Jeanna Barrett In 2017, it’s not enough to solely utilize a desktop CRM tool for your business. With mobile as such huge part of everyone’s daily life and processes, it’s important that your business can access and update your business CRM while on the go using mobile. By connecting with mobile devices, you’re also giving your sales team the ability to access customer data through a mobile CRM app or web-based browsers with cloud CRM. The biggest benefit of a mobile CRM system is its ability to allow your sales team to access data while out in the field meeting with prospects and customers. Essentially, this data is at the fingertips of you and all your employees, 24/7. In addition to equipping your sales team with the data they need to close more deals, there are numerous benefits for your organization to use a CRM system. Below are seven benefits unique to mobile CRMs. #1. Increase in productivity There are many time-saving, cost-effective features and functionalities to mobile CRM apps now. Apps can be used to schedule appointments, enter data, review notes, follow-ups and more. Having this all in one device is a lot less effort needed on your team’s end to focus on the paperwork and more task-driven part of their job. This gives them more time to sell. Which leads me to my next benefit… #2. Increase in sales Having the right information available, organized and easily accessible at the right time can mean a big difference in closing a deal (versus losing it!). The less time your sales team spends searching for information they need, the more time they can spend interacting with customers and building relationships. A study done by Innoppl Technologies shows that 65 percent of sales reps who work at companies that have implemented a mobile CRM system have achieved their sales quotas, as opposed to 22 percent of reps who work from traditional CRM systems. #3. Shortening of the sales cycle A mobile CRM allows the sales team to close deals with fewer interactions ultimately letting them being prospecting and working on new opportunities faster. While this is a benefit and can lead to higher earning potentials, we do caution one thing. Fewer interactions can take more “personal” time away from the customer, making them feel less important. Be sure your sales team compensates for that by inputting specific customer details into the CRM. Knowing more information about the customer will help them feel more valued. #4. Improvement in data quality When sales teams are using a CRM on their desktops, they often have to wait to get back to the office from a customer visit to enter meeting notes, change appointment times or dates, or update a customer’s contact information. This leaves a high probability that the salesperson forgets part of the data, or may not enter it at all. Having a CRM on mobile allows for real-time data entry. The customer could even have the chance to review and confirm the accuracy of their information. #5. Flexibility to choose multiple devices Most sales teams have a desktop, laptop, and smartphone device. Some may even have a tablet and smartphone in addition to their computers. Your mobile CRM system is designed to adapt to all of those devices, meaning screen sizes and data syncing. This makes transitioning on and off the field easier. If your organization is able, provide the sales team with the device you’d like them to work from, such as a smartphone or tablet. #6. Increase CRM adoption rate As with any new software or hardware introduction, the biggest challenge is always getting your team comfortable and on board with using these new systems. Similarly, if the sales teams can access the CRM through multiple devices, making it seamless for them to find and access what they need, they’re more likely to see the value, thus making them more likely to want to use a CRM in general. #7. Increase in competitive advantage Imagine the competitive advantages gained from giving your sales team the ability to update your CRM on-site in real-time? They can add notes and even automate essential workflow notifications such as client approvals. A customer may prefer to do business with an organization that is more responsive and knows more about them. It comes across more personal. All of these benefits lead to a strong sales and service team, and a smarter business when it comes to serving your customers. However, before implementing the use of mobile in your CRM strategy, you must get internal buy-in from your sales team. Mobile CRM will not work if your sales team doesn’t buy into this approach. Your sales team are the ones that will be using the device applications daily, so to get their buy-in, you’ll need to share the strategy to ensure it aligns with theirs. Author Bio Jeanna Barrett is the Founder & Chief Strategist of First Page, an award-winning online marketer and an expat entrepreneur. Through content, social media and SEO, Jeanna uses the power of words and data to drive growth in brand awareness, organic traffic, leads, revenue and customer loyalty. She has a combined 12 years of inbound marketing experience at venture-backed startups, digital agencies and Fortune 500 companies, with an expertise focus on small business and technology. She’s been named ‘Top 40 Under 40’ of brand marketers and ‘Best in the West’ for financial technology marketing. In 2016, Jeanna left the U.S. to lay roots and build her business in Belize.
The Top 5 Reasons Your Employees Don’t Like You Posted on October 12, 2017January 7, 2020 by Guest Author A guest post by Meredith Wood, Editor-in-Chief at Fundera. No manager or business owner wants to be disliked by their employees, but there are a myriad of ways that managers inadvertently alienate and exasperate their team. If you find your team acting sluggish and unmotivated, you might want to look at your own behavior as the potential underlying issue. Read on as we take a look at some of the managerial behaviors that are most likely to engender scorn from the team, and what you can do to avoid becoming a problem leader. 1. You Micromanage When you’re a leader, you have a vested interest in making sure that your team accomplishes their goals. Their successes reflect well on you, and their failures can paint you in a poor light and have a negative impact on your business, so it’s natural that you should want everyone on your team is to do their best work. However, when your interest in your team’s work crosses the line from supportive to micromanaging, you can quickly demotivate and annoy your employees. If you’ve hired good people, you should have confidence in their ability to do good work. Establishing concrete check-in times, like weekly one-on-ones with each of your team members, can keep you from micromanaging on a daily basis but still give you enough oversight to intervene if it seems like someone might need your guidance on a given task. 2. You’re Not a Great Communicator As a leader, a large part of your job is communication: outlining expectations and setting goals, discussing the scope of each team member’s role, establishing a clear course of action, and sharing the big picture vision for the company to motivate your employees in their day-to-day work. Poor communication can, at best, lead to inefficiencies as team members try to decipher roles or expectations and at worst can create an atmosphere of chaos and fear when employees feel they’re being purposefully excluded from projects or the company’s larger mission. If you need help in this arena, consider picking up a book like The Manager’s Phrase Book or looking into classes from an online resource like Coursera or at a local institution to help you become a more effective communicator. 3. You’re an Attention Hog Sure, you’re the boss and a key player in your company’s success, but you can’t do it alone. Any success that you achieve is because you have a stellar team backing you up, and you need to be willing to share the glory. Giving a big speech at a conference? Thank the team members who helped you write and edit the presentation. Being interviewed by a publication for an event you organized for your company? Be sure to give a shout-out to the members of the planning committee. A little bit of recognition can go a long way to building trust and creating dedicated employees who will go to bat for you and the business. 4. You Don’t Respect Their Time If you’re the founder or one of the high-ranking employees at a company, it’s natural that you’ll feel a strong sense of duty to the business and want to invest a lot of time in your work. And while it’s important to hold your team to a high standard in terms of work ethic, you need to be cognizant and respectful of commitments they have outside of the office. The workforce is changing —and now more than ever people are expecting employers to respect work-life balance. When work demands begin to encroach on your employees’ personal lives, they’ll quickly begin to resent the person imposing those demands that are eating into their time. Instituting programs like summer Fridays, offering flexible time off, and being understanding when last-minute issues arise (within reason) can help keep your team motivated. 5. You Don’t Know What They’re Doing There’s only one thing worse than a boss who doesn’t know what he or she is doing: a boss who doesn’t know what their employees are doing. You’re the one who’s going to be filling out performance reviews for your team at the end of the year, so you should have an understanding of what exactly each person is contributing to the team. Even if you don’t understand how to do the work, you should have enough of a grasp on what the work is to provide guidance. Additionally, being aware of all of the responsibilities and projects that each employee has on his or her plate keeps you from creating an unsustainable workload for any one person. It’s easy to get caught up in your own responsibilities and projects, but a large part of being a good manager is paying attention to your team’s needs. If you find that your employees are disengaged or antagonistic, take a look at what you can do to create a supportive environment that empowers them each to do their own best work. It’s the quickest way to earn their respect and deliver great results for your company. AUTHOR BIO Meredith Wood is Editor-in-Chief and VP of Marketing at Fundera, a marketplace for small business financial solutions. Specializing in financial advice for small business owners, Meredith is a current and past contributor to Yahoo!, Amex OPEN Forum, Fox Business, SCORE, AllBusiness and more.
The Elements of an Effective Mobile Ad Posted on October 11, 2017October 11, 2017 by Jessica Lunk As we’re all aware, the mobile phone is practically a human appendage. Fifty-two percent of mobile-phone users say they check their phone a few times an hour or more, according to a 2015 Gallup poll. And as a Mindsea report and infographic found: Millennials browse and consume web content on mobile three times more often than on a desktop. That said, it makes sense to make sure your mobile ads are resonating with users. After all, a 2015 comScore report found that mobile ads work better than desktop ads in certain important metrics, including purchase intent, which corresponded to a mobile “brand lift” twice as high as that of desktop. But what works for desktop (or tablet for that matter) doesn’t necessarily work for mobile—the screen is smaller, the user flits from one thing to another more quickly. Here’s what to consider: The right format. Because of the limited screen size and other mobile-specific qualities, certain ad formats are especially effective on mobile and some are not. For instance, you might choose in-app ads because you won’t have to deal with ad blockers; or native ads because, put in the right place (see below) they’ll be seen by a captive audience. But you might avoid banner ads because they appear so small that they’re easily ignored or tapped on by accident (which just annoys your potential customer). Location, location, location. Of the ad, that is. If you place it where your potential customer is in the frame of mind of looking for to hire employees (such as on CareerBuilder) then your ad about your recruiting services is more likely to hit a chord than if it appeared elsewhere. Simplicity. Again, given the screen size and that, chances are, the mobile-phone user is literally in motion, the best ads are uncluttered, with limited but clear and convincing text and great visuals (whether it’s an image or video). Don’t make the user click unnecessarily; each click should lead to something useful. Simplicity also helps in that it’s less likely to drain users’ phones or take up more data (which, as research by Think With Google points out, millennials don’t appreciate). Audience appeal. Knowing your audience means not only knowing what they want and need but how to create ads that appeal to them. The images and copy that appeal to moms are not necessarily the same as to a college co-ed. As in other kinds of ads, one size does not fit all. A clear CTA and (if appropriate) phone number. As the Google research points out, “micro-moments”—the moments where users instinctively pick up their phone to find something they need to know or do on the spot—are important to take advantage of. Whether it’s for signing up for a newsletter, downloading a coupon, ordering your product, making a reservation at your restaurant, make that button clear and prominent. Again, the screen is small, don’t let it get lost. Social buttons. As the Google research reports: “Mobile-phone video viewers are 1.4 times likelier to watch an ad than a desktop—and they’re almost twice as likely to share it. So make sure relevant social buttons (Facebook, LinkedIn, Twitter, Instagram, and so on) are prominent and that they work. Irresistible incentives. Whether you want the user to come into your store, subscribe to your newsletter, or share your content, it helps to provide perks. Consider offering discount coupons or a chance to win a prize. Because who doesn’t love a bargain?