Top 3 Things Your Lead Capture Form Must Do Posted on February 25, 2013 by Lindsey Stroud As you remember from our very first School of Revenue lesson – 9 out of 10 people research online before buying. What this means for your small business is that 90% of people are out researching on their own before they ever speak to you (if they ever do). Catching a lead early in their buying process is crucial for converting them to a customer over time. Chances are if you do not have an optimized lead capture form on your website (or Facebook), you are missing valuable leads that are out researching their problem that your product/service solves. Creating a lead capture form is easy, but optimizing it to its full potential is the hard part if you do not know what good form consists of. The Top 3 Things Your Lead Capture Form Must Do: Offer Something Of Value People generally do not just give out their contact information without receiving something in return. When people stumble onto your website or Facebook page – what are they searching for an answer to? What problem does a lead have that your product/service solves for them? As you see in the example below, Ingrid Prueher of The Baby Sleep Whisperer, has identified a problem within her target market and offers a unique solution! Ask yourself what problem your product or service solves. Once you identify this – create a compelling PDF, White Paper, EBook, or List that you are willing to share with your leads in exchange for their contact information. Ask For Only Necessary Information The more information you ask for the merrier, right? Not necessarily. If people want access to your complimentary content and are willing to give you their information in return, don’t make it complicating or time-consuming for them. Asking for a ton of required information, or not allowing their process to near instantaneous is an easy way to deter them from your form. You will have plenty of time to learn more about your leads over time. Catherine Avery of Avery Design Interiors does a great job at making it easy for website visitors to receive her special report. Promote What Others Are Saying About You A glowing testimonial from a current client can set you miles apart from your competitor. People care a lot about what others are saying, and are easily influenced by their opinions on products and services. Testimonials (especially videos) from enthusiastic customers can serve as great supporting material for what you are saying about yourself. Dining Circle, an online restaurant reservation software, does a great job at presenting an eye-catching and professional testimonial next to their lead capture form. If your lead capture form is not optimized, it is likely you are missing valuable leads. Create a compelling lead capture form, and convert more leads to customers!
4 Infographics Every Small Business Must See Posted on February 22, 2013 by Lindsey Stroud If you are anything like us, you love infographics! The are visually appealing, contain minimal text, and are easy to understand. As a small business, you may not have the time to sit down and keep up on industry trends via lengthy articles. Infographics allow you to get the information you need to know instantly, with little unfamiliar jargon. You can see more of our favorite infographics on our Pinterest board: Small Business Infographics 4 Infographics Every Small Business Must See: (Click any Infographic to link to a larger image) 1. Marketing Tips For Small Businesses {Created By: www.incion.com} 2. Ten Things Your Customer Wish You Knew About Them {Created By: www.helpscout.net} 3. Top 5 Online Marketing Mistakes {Created By: www.prestigemarketing.ca} 4. Influence and Social Media {Created By: www.dashburst.com}
Why Google+ is still relevant for small business Posted on February 20, 2013June 1, 2016 by Nicci Troiani Many people and businesses have written off Google+ as their social media marketing network of choice. This is understandable, looking at how big networks like Facebook and Twitter are. That said, Google+ has some real advantages that can help your small business— so don’t write it off yet! 1. Google+ allows you to focus your marketing on specific segments using “circles” You can share posts with specific “circles.” Businesses might have different circles for people interested in different products or services that they offer, or maybe you have a circle just for referral sources. This way you can share your updates with the most relevant segments. 2. Web pages that have been +1’d (basically the equivalent of “liking” something on Facebook) by users in your circles will get bumped up in your search results This is great for your business if people within your network +1 your webpages or blog posts. 3. Businesses that have a Google plus page will show up higher than those who do not. This pretty much speaks for itself. It’s always a bonus to show up higher in search results. If adding the content that you are already producing to your G+ page is all you need to do to get an SEO boost, it seems like an easy decision. 4. Use the Google Hangout feature This is a great alternative to something like Skype and it has more of a group feel to it. For example, you could host a Google Hangout Q & A about your industry. You can also use Google hangouts to reach out to remotely working employees.
Infuse Social Media into your current Marketing Campaigns Posted on February 18, 2013June 1, 2016 by Nicci Troiani If your company does not have a social media presence, you are falling behind. Starting out with social media marketing does not need to be a big production. Many small businesses will hire a social media consultant to take over this initiative, but many others do not have the resources to do so. In this case, you must still try to develop a social media presence and the easiest, most time efficient way to do so is to infuse social media efforts into your current marketing campaigns. You are probably utilizing other forms of marketing– email campaigns, direct mail campaigns or advertisements for example. If you are spending your resources here then you should be directing contacts to your social media sites as well as to your website. Here are 3 simple ways to add social media to your mix: 1. Use image links in your signature block to direct contacts from your e-mail campaigns to your social media accounts Using an image is more visual than a link. You want to optimize your e-mails in this way. As many links as you can have, without being overkill, is the key. You should have link images to all of your social sites, blog (if you have one) and definitely a link to your website. 2. Hold a contests on Twitter or Facebook and announce it via your other channels Make sure that the prize is something of value– a free trial, a discount or just something free if you can do it. Tell people in your direct mail pieces and emails where to go to enter and that they need to “like” or “follow” you to qualify. Instruct participants to invite friends to join by forwarding your e-mail or showing them the directions. 3. Cross- promote your social media channels People who like you on Facebook may not necessarily also be following you on Twitter, LinkedIn or Pinterest. Every once in a while make sure that everyone who is exposed to your company is aware of all of the channels that you are on. Just a simple “did you know we are on Pinterest? Follow us here” is enough. If you are doing a contest on one social channel direct people from your other channels to that one. Also, if you are active in any LinkedIn groups (and you should be, these are great resources), post about your social channels and let the group know that you sometimes host contests or giveaways so that they know that there is something in it for them to follow or like you. Doing these 3 steps will help enhance your social media presence using campaigns and marketing strategies that you are using. Also, read our blog posts on how to use social media to lead capture (click here), or how to learn which social media channels you should focus on (click here) if you would like to learn more. If you have any additional ideas on how to incorporate social media into your current marketing tactics, we would love to hear them– leave them in the comments below!
Identify Your Ideal Client For Sales Success! Posted on February 15, 2013 by Lindsey Stroud Sit back for a moment and think of a client that makes your job easy. The client who needs, doesn’t mind paying for, and whose life tremendously benefits from what you offer. The same client who advocates what you do, and truly sees the value in your product or service. Now imagine the opposite client – the one that exhausts every ounce of energy you have. The same client you have to work hard to sell and support, and more importantly, offers little return on your time. Every small business has an ideal client and a nightmare client. If you find yourself having a lot more nightmare clients then you might be trying to sell to everyone (the impossible). The problem with selling to everyone is that you never truly understand your target market and they never truly understand you. Take some time now to sit down and brainstorm your ideal client. Give your ideal client a name as well as an identity. Understand the life of your ideal client – their likes, and their pain points. Once you discover your ideal client and understand their problems, you can offer the best solution. A few things to think on as you create your ideal client profile: What is the age, gender, occupation, and marital status of your ideal client? What industry does your ideal client work in? What role does he/she play in the company? What motivates your ideal client? What are his/her fundamental beliefs? What does a typical day look like for your ideal client? What frustrates your ideal client? What is his/her pain points? Why does your ideal client need a product or service like yours? Why is your business the most obvious fit for your ideal client over your competitor? Now that you have brainstormed your ideal client – put your client into a clear-cut description. Ideal Client Description (Rough) Example: {Ideal Client Name} is a {x} year old {adjective} {gender} from {geographical location}. {Ideal Client Name} works within the {insert department and company name}. You can often find {Ideal Client Name} doing {insert hobbies and interests of client}. {Ideal Client Name} believes in {X,Y,Z that is of importance to the ideal client} that shapes {xyz}. {Ideal Client Name} faces {Insert problem} and looks to {Insert where client seeks information} to help form his/her buying decisions. {Ideal Client Name} would {Insert your business product/service} because of {Reasons why the client would use your product/service}. Only after identifying your ideal client can you market to that person effectively. It’s a simple exercise, but could make a large impact for a small business in the sales process!
How Small Business can use Pinterest for Lead Generation Posted on February 13, 2013November 9, 2016 by Nicci Troiani The first step in social media marketing for small business is to learn which social media platforms to focus on (Check out “Social Media Overload– How to Get Focused). After you have determined this, the next step is to break each platform down and determine it’s best uses. More and more businesses are using Pinterest for marketing their business. Pinterest is very different from other social sites and isn’t good for all businesses. Businesses that have visually appealing products can benefit highly from Pinterest. Businesses that are service providers and don’t have visually appealing products can still find benefit by posting things like infographics, images and videos about their industry. 1. Post pictures of products and link back to your website This is the essence of Pinterest and the reason that Pinterest is good for marketing. People are extremely visual. Retail stores, especially boutiques, have really been able to optimize Pinterest’s benefits. You can insert a url straight from your website to pin the image or you can upload it from your computer. Once the image is uploaded, you can go to “edit” on the pin and see what url is in the “link” box. This is where people will be directed when they click through your pin. 2. Have a contest Pinterest allows you to create public boards and let everyone contribute. Set a time frame and see who can upload the best, worst, funniest…(you get the idea) image with a caption that is relevant to your business and give something of value to the winner. Something like a free trial, 20% coupon, etc would work really well. 3. Use a contact capture form Take it a step further and have a drawing. Snip an image of a contact capture form and post the image to one of your boards with a caption that instructs people to click through, fill out the form and be registered to win a prize (again, a coupon or free trial). Have the image linked to the actual form on your website or a landing page. This has an additional benefit because you will be getting new leads and will be able to start these new contacts onto your email marketing campaigns as well. 4. Find and follow your target market If you are a boutique, follow individuals that have fashion boards and pin a lot of clothing. A restaurant– look for pinners who are regularly re-pinning yummy looking food (no shortage of this in Pinterest). It’s simple, find people who want what you have and follow all of their boards. They may follow you back which will increase the size and reach of your audience. 5. Promote Pinterest-only special offers Give your Pinterest followers a special that is unique to them. Post something like this: “Repin this and get a 20% coupon” . Make sure that you specify that this offer is only good for your Pinterest followers. Allow the pinners to get a code from the pin when they click through or to bring it into your store and show it on their phone so that anyone who views the pin can get the deal. By asking them to “re-pin” you are getting your special offer out to their audiences as well and capturing more attention. 6. Add a Pin-it button to your website By adding a “pin it” button to your site, you are allowing visitors to “pin” images of your products and services that will be linked back to your site. This is great because it will be marketed to new contacts, who may have not gone to your site other wise.
Give Your Customers A Sweet Deal This Valentines Day! Posted on February 8, 2013 by Lindsey Stroud Valentine’s Day typically works a couple ways for most – either you love to celebrate the holiday or consider it a day of corporate misery (Singles Awareness Day, anyone?) With all personal issues aside, there are many reasons your small business can enjoy the holiday. As a small business, you know the value of a loyal customer. You worked hard to get their business, and probably work equally as hard to maintain their business (if you are nurturing your relationships like you should). Instead of boycotting Valentine’s Day all together for all of your personal issues with it, use it as a chance to reconnect and thank your customers for their continued support. Now I’m not saying go out and buy a $20.00 box of chocolates and send it to all thousands of your customers. There are some “sweet deals” that you can offer to your customers that remind them how much you truly appreciate their support and won’t break the bank. Send A Friendly ECard Sending an electronic greeting card is one of the most cost efficient ways to show your appreciation to customers. It’s super easy to make your own in an email marketing software or find pre-made ecards online (Hallmark allows you to send select Ecards for free, FYI.) Simple to make and low in cost, an Ecard is the perfect way to thank your customers this Valentines Day without spending a lot of money. Support A Charity You Love People love to give back to others, especially around the holidays. Donating proceeds or sponsoring a charity you love this Valentine’s Day may be the perfect way to allow your customers to take part in something they can feel good about it Engage With A Social Media Contest A Facebook, Twitter, or Pinterest contest (or sweepstakes) great way to engage with your customers and award them was some awesome prizes in the meantime. I found a great beginners guide if you are new to creating social media contests. Not to spoil any fun, but make sure you comply with the rules and regulation each platform sets to avoid having your account canceled! Give Something Away I know discounting a product or service is a somewhat controversial between businesses – but there is a solution. Giving away something of value that doesn’t cost a fortune or discount your brand is a great way to thank customers. You most likely have a valuable EBook, PDF Document, Video, Webinar or Free Session at your fingertips that you could reward clients with free of charge. Not to sound obvious, but make certain it’s a piece of valuable and interesting information that someone would enjoy receiving from your business.
Is Marketing Automation right for my Small Business? Posted on February 6, 2013June 18, 2018 by Nicci Troiani Small businesses all have some common problems with their marketing and organizing their contact databases. Here are some reasons that you might find a marketing automation software helpful. 1. Either you don’t have a CRM, or you have a CRM that doesn’t allow you to track people through the sales process A marketing automation software is not only going to house your contacts in an organized fashion, but will also let you move them through the sales pipeline, from lead to customer. With a software like this, the process can be automated– the contact can be moving from stage to stage based on their clicking and opening behavior, you only need to be alerted when they have be come a “hot” lead or opportunity so that you can follow up with them. 2. You have trouble following up with leads and staying in touch with your customers A marketing automation software can send an automated campaign that you have designed to all of your leads, prospects and customers. Staying in touch with your customers is important, so they don’t go elsewhere for their business. While you don’t have time to manually follow up with everyone, putting your customers on a quarterly stay-in-touch campaign will accomplish the same thing, without you having to remember to do it yourself. Putting your leads and prospects on an educational nurturing campaign can send them educational material on your services and products and trigger tasks for you to call them. 3. You have no way of tracking actionable behavior (e-mail opens, link clicks) that may indicate that a prospect is interested Tracking clicks and opens is a key component of marketing automation. Sending a campaign is one thing, but being able to trigger a task to call a prospect because they clicked on a link with in your e-mail is VITAL. This indicates to you that they have some level of interest and if you don’t touch base, they may buy from someone else. 4. You aren’t utilizing your website to the fullest and capturing contact information Your website should have a contact capture form on it somewhere. Ideally, this form offers something of value, such as a whitepaper or discount for the contact to fill it out. The more enticing the offer, the better your turnout will be. Having a form that goes through your marketing automation software has some benefits. First, you can set actions on the form (would you like to be notified that someone filled it out? Create a task to call them? Start them on a campaign or send them an auto response email?). Beyond that, they will go straight into the stage (lead, prospect, etc) that you designate into your system and therefore are entered into your sales funnel without you having to do any work yourself.
Marketing Strategy for Small Business Posted on February 4, 2013November 3, 2022 by Nicci Troiani Developing a marketing strategy and plan is key to being successful at marketing your small business. A lot of small business owners don’t feel that they have the time to dedicate to marketing their business, so they don’t take the time to sit down and really think about how it should be done correctly. Besides that, because many small business owners do not have the resources to hire someone to do their marketing and may feel that they are not knowledgeable enough about marketing. Due to these reasons, many small business either don’t market themselves at all, or they waste precious dollars on marketing channels that aren’t the most successful. Here are a few ideas to help you develop an over all marketing flow for you business and stick to your plan. 1. Research marketing strategies and marketing proposals Even though you won’t be hiring a marketing firm or consultant, look into what they would be preparing for you if you were. Research marketing proposals to learn the key components to build a proposal for your business for the next year. 2. Brainstorm with your employees about your brand Having a cohesive idea about who you are and what you do is extremely important. You should develop 3-4 core messages that explain your purpose. Then, all of your marketing materials should come easier because you know what you need to say. Also think about who would your brand be if it was a person? What do you logo and colors say to your leads, prospects and customers? What do your competitors brands say about them? 3. Look at your customers to determine who your target market is Look at who your current customers are. Chances are, there are probably certain demographics who are drawn to your business more than others. Why is that? What type of marketing would these groups respond to the best? 4. Determine which marketing channels will be most important to you You don’t have all of the time in the world to spend on marketing, considering you have a business to run, so determine where you want to be spending your time. Social media and e-mail marketing are cheaper options than advertising or direct mail. Look back at your target market, if they are older, they may be more likely to be exposed to a direct mail piece or something on the radio. If you have the time, use as many channels as you can for the best results. 5. Learn the basics of SEO In this day and age, your website can be your number 1 salesperson. Bringing in inbound leads and nurturing them from there on is key because it requires less work on your part and those are “hotter” leads that actually came looking for you. In order to come up higher in a Google search, you must learn a little about SEO. Do some research and find 2-3 things you can do to enhance this part of your business. Things like these will help your website rank higher: updating your website often, possibly with a blog registering on Google local business Having a Google+ page for your business 6. Create your own proposal What would you want to see if you had hired a marketing firm? Take the time to actually write out a proposal with a time line. If you are going to blog and maintain social media platforms, make a schedule. If you are going to develop e-mail or direct marketing campaigns, make a time line to have the done and sent by. Doing this will not only allow you to set marketing goals, but it will help to motivate you to stay on track and actually implement them.