Page 25 – BenchmarkONE

The Value of Writing for Humans in an SEO-Driven World

Google changes its SEO algorithms thousands of times per year— which breaks down to more than once a day. And while most of these changes are small enough to have no significant bearing on search results, some can have game-changing implications. 

Content marketing teams that write for algorithms rather than readers are doomed to practice in futility. Techniques that are fruitful one day may be completely irrelevant the next, wasting time and money in the process. 

The only verified way to consistently stay in Google’s good graces? Create high-quality, user-oriented content that provides value and information. 

It’s important to keep in mind that search engine algorithms are, first and foremost, designed to connect readers with useful, high-quality content. The contest was never to find out who could cram the silliest phrases into a 1,000-word article.

Modern SEO practices tend to take a “shotgun” approach, indiscriminately seeking attention wherever it can be had. Unfortunately, this approach can be alienating and disinteresting for readers with a sincere interest in the topics being covered.

By focusing on the reader, you’ll not only improve your content, but you can reduce your bounce rate, build links, improve your sharability, and possibly even create recurring revenue by attracting the right kind of readers.

Consider What the Search Engines Want

Those in search of proof that quality wins the day need only to look to the search engines themselves. In particular, Google has not been shy in its recommendation to value quality above all else in content creation

Back in 2015, Google published a sizable guide indicating what their algorithms look for in content. Among other things, this guide reports that Google is looking for purpose, authority, and validation—measured in part by link accumulation. 

Not every search engine is so transparent as to publish a 168-page guide detailing their expectations, but one can trust that the standards are more or less the same across the board. 

While algorithms can occasionally be duped by keyword stuffing and similar practices, their ever-changing formulas evolve continually, always with the intention of spotlighting the best content. 

Validation Through Link Building

Search engine algorithms interpret links as a form of validation. The more pages that cite your content as a source of authority, the more the algorithm is able to trust the legitimacy of your writing. 

Naturally, the surest and most legitimate way to accumulate links is to create information-driven content that exudes demonstrative authority on the topic you wish to discuss. When this is the case, other content marketers are far more likely to read what you’ve written and then use it to back-up their own claims.  

Of course, it’s only fair to say there are many ways to accumulate links, not all of which necessitate high-quality reader-based writing. But while the practice of paying for links is likely to continue for the indefinite future, it seems far more sustainable—and certainly more affordable—to simply create quality content that other websites feel compelled to link to. 

As per recent guidelines on platforms like Google and others, you can be penalized or even banned for trying to accumulate links using methodologies that are less than above board. However, even without the threat of punitive consequence, the effort of falsifying backlinks may well be for naught by the time the next algorithm update is rolled out. 

Get Your Content Marketing Efforts Shared

Writing high-quality content also increases the chances of having your work shared through social media, email, etc., further satisfying the search engines’ desire to promote authoritative materials. Of course, there’s no denying that poorly written content sometimes finds its way onto the first page.

It’s very likely you’ve had the experience of immediately exiting an article due to peculiar wording or grammatical errors. However, while this content performs well in theory, it clearly isn’t resonating with readers. The average person probably won’t read much further than the introduction (if that), and they certainly won’t be sharing it with their friends.

Keep in mind social media now outperforms newspapers and other traditional information outlets as a news source. If your content can make a splash on social media, it can substantially improve engagement with your content. In short, you can feed two birds with one seed. You can validate your work in the eyes of the search engine while simultaneously benefitting from significant, free publicity. 

Reduce Your Bounce Rate

Also important is the number of people who read one of your articles and then continue on to another. Not only does page bounce rate factor for search engines—with algorithms assuming that content not leading to engagement may not be relevant—but it’s also a straightforward testament to the overall effectiveness of your content and website. After all, the goal is to keep people engaged and moving deeper into your sales funnel.

No matter what you do, a certain and probably significant number of people will read one article and then move on with their lives. Nevertheless, well-written content that can retain reader attention is more likely to result in sales, revenue, and future web traffic down the line. 

By prioritizing quality and readability, you can significantly reduce your bounce rate and increase your qualified leads.

SEO Best Practices Still Matter

None of this is to say that SEO is completely worthless. Without implementing several practices commonly associated with search engine optimization, even the best content will have a hard time ranking on the first page. 

But you can “write for people” while still making moderate efforts to appease the algorithms. For example:

  • Use keywords (sensibly): Engines still look for search terms within titles, meta descriptions, and the content itself to make sure content reflects what the reader is looking for. Naturally, inserting these keywords—and the occasional variant—several times throughout your content does still pay off, so make sure you perform adequate keyword research
  • Cite your sources: Just like your professors in college, search engines want to see you substantiate your claims. Outbound links to other authority sites validate the content and demonstrate you’ve put the time into your work. And, of course, your readers are likely to feel the same way.
  • Use a byline: Anonymous content, though not a dealbreaker, doesn’t always sit well with readers or search engines. On the human level, you can reasonably assume readers will be interested in the credentials that make you an authority on the topics you cover. Meanwhile, algorithms interpret your byline as another sign of credibility.
  • Edit thoroughly: Typographical errors are a big red flag for search engines. Perhaps more importantly, though, readers are sure to question the veracity of work that is riddled with errors. 

What do these “SEO” standards have in common? With rare exceptions, most of them align well with the expectations any reader will have for their content. 

Quality Content Counts

Google—the most successful website of all time—is an engine that handles trillions of searches each year, and it won’t be fooled in the long term by content that uses the right words but fails to resonate on a human level. As in most areas of importance, quality is what has staying power. 

Remember, search engines work for the reader, and therefore, so do you. Content that’s well-written won’t just rank well, but it will also be read to completion, shared, and linked to. Rather than relying on clicks that occur by little more than happenstance, your website can become a relied-upon resource for people coming to you with the expectation of finding good content. 

Search engines make their revenue from engagement. Therefore, it’s in their best interest to promote high-quality content, and it’s in your best interest to create it.

Author Bio

Daniella is the Content Marketing Lead at Fusebill and a former journalist with a specialized background in business and finance topics. Fusebill is a cloud-based automated subscription billing platform that gives companies the freedom to grow by reducing revenue leakage, speeding up collections, simplifying revenue recognition, and offering the flexibility to capitalize on new pricing and product opportunities and the agility to maintain a competitive edge.

How a CRM Helps Your Company Grow

When it comes to sales, it is always a race to the top, and for small businesses, there’s a lot riding on how high those numbers can climb. If you’re lucky and more established, your reputation alone can go a long way towards closing more deals. However, most small businesses out there need to rely on various tools and strategies to get them where they need to be. 

A small business CRM can be an investment, but it can help your company grow in a myriad of ways that makes that investment totally worth it. 

By next year, most businesses will be spending the largest portion of their software budgets on CRM systems. And this checks out. By incorporating your CRM into various aspects of your sales process, you can gain the edge to outpace your competitors and win big in today’s market.

Your CRM is jam-packed with insightful, valuable information on your customers, and it helps your sales teams organize their deals. If you have an all-in-one CRM, you can automate sales follow-ups and prioritize qualified leads. Your CRM can even help you see what processes aren’t valuable so you can cut down on operation costs and, in turn, focus on boosting revenue. 

Let’s take a deeper look at all the various ways your CRM can help your small business attain growth. 

Increases Sales

When it comes to sales, time is money. From the time a deal is created, the clock is ticking, and certain sales cycles can take months, even years. Spending time wisely is extremely crucial to success.  

With the assistance of a CRM, your sales team is able to reduce time spent by cutting back on all the manual work that comes with vetting, qualifying, and nurturing an individual lead. The customer journey takes time, but at least with a CRM, every minute your sales team spends on a lead is used wisely. Individual follow-up would take hours, and it could be expensive when you consider sales salaries and other potential deals that would need to take a backseat. But, instead of pouring over numerous contacts and organizing them, a CRM does all the work, allowing your sales team to focus on other important tasks.

Your CRM software does more than just make life easier, though. It can shed some light on how effective your sales channels are, so you can spot inefficiencies sooner and brainstorm on better tactics quicker. Your CRM can tell you:

  • The length of your sales cycle
  • Any steps that are holding up the entire process
  • The number of sales opportunities in the pipeline
  • The average size of the deal with respect to deal value
  • Conversion rate or the close ratio

With a clear indication of which deals are at which stage, your team can better identify and prioritize high-value opportunities. By giving these more beneficial opportunities more focus, they’ll be able to create more opportunities for closing.

Quicker Issue Resolution

If you have a problem with systematically organizing customer transactions, then you’re probably not using a CRM. Nothing eats away quicker at your small business’s morale and competence than when you can’t recall prior interactions with customers in order to solve an urgent issue. Angry customers leave bad reviews, and bad reviews can be a nightmare to deal with

For example, if a client was expecting you to send him a resource document on how to write a blog post but claims he never received it, your CRM software can be the investigative tool that uncovers the truth. It will help you retrieve all activities relating to that client—including past resolved issues, procurements, certain account preferences, and desired means for follow-up. Basically, your CRM can provide you with any kind of information related to your customers as long as you do your part to track your personal interaction. 

But that’s not all. 

Your CRM also automatically tracks your customer’s interactions with your emails and website, so you can see what they’re downloading, what pages they’re visiting, and whether or not they opened your monthly newsletter or nurture email. 

With this kind of knowledge, you can track the genesis of any problem your customer is experiencing and quicken the resolution process. The result? A happier customer and a saved relationship. 

When you improve your customer’s experience with your brand, you’re building the foundation for a long-lasting, trusting relationship. Customer retention matters greatly for the overall success of your small business, and if you can effortlessly contribute to that retention by using a tool that does the work for you, well, wouldn’t you?  

Better Process Tracking

Tracking business processes is like a giant sigh of relief because it brings certainty to resource management. Instead of wasting time and money on the “see what works” method, wouldn’t you rather gain tangible insights into effective and ineffective practices? 

As mentioned, a CRM system helps you track data about a lead. And while that helps you better sell to that lead, it also helps you understand if your sales process is effective. 

You can not only determine if your process is generating the right amount of ROI, but you can also indicate where most of your revenue is coming from and how well your other teams are providing support. You can:

  • Track your marketing channels to see where your most lucrative leads and sales are coming from
  • Tap into which website pages are converting the most new leads 
  • Which emails are leading to sales conversations, like demo requests, consultations or proposal requests 
  • Whether or not your drip campaigns need more resources or touchpoints 
  • Track optimal time and days to send your newsletters 
  • Track the efficiency of outreach and the quality of your customer service

Your CRM doesn’t necessarily condense this information into a digestible summary. It’s up to you to track activity and to see where the holes may be or where improvements can be made. But, it’s a lot easier to do that with a tool that tracks every step of the process. 

Identifies the Best Buyers

Your CRM pulls information on each of your customers, like job title, industry, company size, and budget, so you can get to know them and their needs as much as possible. This also helps you identify any patterns among your customers so you can see who your best, most loyal, and long-standing customers are. 

You may think you already have a grasp on your buyer personas, but having actual proof of who your customers are can either validate those personas or help you refine them, so they’re more accurate. 

This knowledge can shape how you offer support to your customers, how you approach new customers that are more aligned with your existing clientele, or how you segment your lists for better personalization. All-in-all, having this information eliminates any guesswork tied to who you should be targeting in your marketing and sales strategies, which can lead to improved revenue over time. 

Presents Upsell Opportunities 

Since a CRM system keeps detailed records of clients and their buying habits, you can integrate them into your marketing and selling plans so you can make accurate upsell suggestions. Data generated to reveal purchasing trends helps your marketing and sales teams focus their efforts on pairing clients with the best services or products to suit their needs.

If you have a client who has mentioned on a call that organization is a real issue for them, track it in your CRM, and see if there is a pattern across your other clients. Then, bring the idea to the table and have your team work on building an organizational aspect to your tool or offering. You can then bring that offering to your client when the time is right, which can result in an upsell, along with better, more tailored service. 

Again, Why a CRM?

Let’s recap. If you adopt and use the CRM software correctly, it will help grow your company by boosting performance in critical areas, including:

  • Efficient searching, sorting, and qualifying leads
  • Systematic and timely follow up on sales opportunities
  • Rationalization and prioritization of follow-up activities
  • Better targeting
  • More tailored customer service and upsell opportunities
  • Improved processes and less time wasted on areas with little return
  • More understanding of target audience and specific needs

So, are you sold on a CRM? Let us help you determine if our software is a match for your needs. Watch a demo and get a behind the scenes look at BenchmarkONE and all it can do for your small business. 

Posted in CRM

When Should Your SaaS Company Update Its Software Packages?

Excellent customer retention and increased revenue is the bedrock of most companies. Sure, creating new sales tactics and using content in the sales process can be wonderfully effective approaches. But having reliable income from existing customers provides companies with a sense of ease that cannot be guaranteed with new sales strategies, which is why SaaS companies look to software package updates as a solid tactic to decrease churn and boost sales.

Revenue expansion using existing customers is key to increasing monthly recurring revenue. It’s four times cheaper to upsell current clients than to acquire new ones. However, if you get it wrong, you run the risk of increasing your churn rate and hurting your conversion rate. 

Things move at lightning speed in the SaaS industry. As a software company, you have to be smart about changing or enhancing your packages to address your customer’s needs.

When should your SaaS company update its software packages? Here are the signs to look for that signal a facelift is needed.

Your Audience Has Changed

What if you are experiencing a high churn rate or clients aren’t upgrading to higher packages? Or worse, what if they’re downgrading and you’re simultaneously failing to attract new buyers? If this sounds familiar, one culprit could be that your audience base has changed.

Your clients’ needs can change over time, making it so that they no longer achieve the desired outcomes using your products. When this happens, tap into your CRM to see who your loyal customers are. Track how long certain customers have been using your software, and use surveys to determine how happy they are and what they’d like to change. Also, survey exiting customers to determine why they’re leaving or what aspect of your software is lacking that justifies their departure. Use what you uncover to establish new buyer personas, which will in-turn help you put together packages that are better suited. 

With tools like an all-in-one CRM, you can monitor your customers’ growth and needs and calibrate your pricing strategy from the value you provide each segment of your audience. Uncovering the most valuable areas can make your new packages more appealing, encourage more natural upsells, and engage new customers that are aligned with your new personas. 

Your Inbound Sales Are in a Slump

You can charge the fairest price and set up the best support team but still fail to attract new subscriptions. If your inbound sales are in a slump, it might be the right time to revamp your offerings. Chances are your services aren’t effective at showing they can solve a user’s problems and are therefore losing their perceived value.

Take a look at your inbound marketing strategy for any gaps or areas of concern. Before you make any package changes, make sure your user experience is in check and that you’re doing enough to promote your packages with digital advertising and other outbound efforts. If you’re still noticing that once people get to your pricing page, or once they set up demos, they just aren’t converting, it’s time to dig deeper into your packages and make some changes. 

Your Sales Team is Experiencing Issues

Common challenges for SaaS sales teams is how to generate repeat sales and drive new conversions. Sometimes releasing a package update is the best solution for dwindling sales, as you can add new features to your software that are too attractive to ignore. 

If your sales department is still experiencing problems convincing clients to upgrade, or getting new clients to sign up, here are some things you can try:

  • Make customers get used to new updates first before charging them. For example, offer their first month free. 
  • Try a “free forever” plan that has a usage limit. Once a user reaches their limit, they’ll choose to upgrade to the option with more capabilities. 
  • Personalize the package by focusing on individual customer needs. Provide upgrades to different packages depending on what the user wants or prefers. 

Your analytical tools can help you compare user-profiles and service consumption patterns with SaaS package updates that add value. They will help you engage with your customers and personalize your marketing campaigns so you can continue to bring the most value. 

How Often Should You Update Your Software Packages?

First and foremost, you should monitor how your sales efforts are doing as well as your customer retention rate. Talk to your sales and marketing teams, too, to see if there are any issues they’re experiencing. As good practice, however, it’s probably smart to look at your packages for update potential every three to six months. 

Quarterly SaaS Software Package Update

Any update that you make within three months shouldn’t be major or need extensive customer communication. Depending on your company’s quarterly goals, collect all the necessary data that will help you analyze your price level, value metrics, and plan features.

Common quarterly goals that might necessitate an update include:

  • Improving the customer’s lifetime value (LTV)
  • Lowering customer acquisition cost (CAC)
  • Improving conversion rate

Quarterly price changes can include reducing the value metric you offer and reducing or eliminating package discounts. Remember, such measures can only work well if data shows that you’re already offering too much. You can also improve package features or move features from one plan to another.

Bi-Annual Major Update

Six months is enough time to make significant updates to a SaaS company of any size. However, you should consider conducting an impact assessment before making any substantial changes to your packages. Examples of bi-annual changes can include:

  • Package price changes—use your price sensitivity data to price your packages based on your product’s perceived value.
  • Significant alterations to free or trial packages
  • Major value metric changes
  • Implementation of market-driving SaaS features to raise the product’s competitiveness, such as chatbots, augmented reality, advanced analytics, and reporting, etc.

Updating your software packages doesn’t come with a straight and narrow guide. It’s best to address this change by first looking at your sales performance and customer satisfaction rate. And don’t start by implementing anything too drastic, which could lead to negative repercussions, like a substantial loss in existing customers. By making enhancements as seamless as possible, you should maintain a steady growth stream and keep churn to a minimum.

7 Writing Tips for Non-Writers

For a lot of us, writing goes hand-in-hand with marketing. From blog content to social media and PPCs ads, writing is simply part and parcel of most marketing strategies — and that can be difficult for anyone who doesn’t consider themselves a skilled or natural writer.

The good news is that writing doesn’t have to come naturally for you to produce impactful marketing materials. There are plenty of tricks of the trade that can help you put together compelling and engaging pieces of content, and they’re quite easy to adopt once you know what you’re trying to do.

Below, we’ve gathered some of the top writing tips that you should consider as a marketer, all of which can help you become a more productive — and more confident — writer.

1. Put Together a Quick Outline

The first step of the writing and content creation process is having something to say. The second step is figuring out how you’re going to say it. An outline can help you organize your thoughts before you start and while you write, and it doesn’t have to be overly long and detailed to be useful. Jot down some of the key points that you want to make as well as any keywords that you want to be sure to include. Taking just a few minutes to do this before you get to work can save you a ton of time during the writing process itself, and it serves as a great tool to check against once your article or other content project is completed. 

2. Avoid Overused Words

Marketing is an industry of buzzwords. But seeing the same terms over and over again tends to render them meaningless. Think of how many times (especially lately) you’ve seen marketing content with phrases like “these unprecedented times” or “we’re in this together.” While they may be accurate and their intention well-meaning, they’re unlikely to get much more than an eye-roll from their readers.

Every word you write doesn’t have to be completely original but make a point of steering clear of the words and phrases that everyone else is using, and you’ll have a much better chance of keeping your reader’s attention. You’ll also increase the likelihood that your content is original and refreshing, which will always be in style with content marketing

3. Just Say “No” To Fluff

Wilson Follett, an American linguist and author, once said, “Whenever we can make 25 words do the work of 50, we halve the area in which looseness and disorganization can flourish.” While we might argue that Follett himself could have shortened his phrase to make his point, the gist of his argument still stands.

Fluff words (a.k.a filler words) waste your reader’s time, and they get in the way of offering legitimate education and insight. 

If you find yourself stuffing your articles with fluff just to make them longer or to sound more legitimate, then you have a larger issue at hand. You should consider going back to the first step of the writing process to determine if what you’re choosing to write is actually within your wheelhouse or if it’s worth exploring. If you don’t have anything valuable to bring to the table, then maybe you should move on to the next idea. 

4. Be Concise

In the same vein as above, don’t beat around the bush with your writing. Say what you mean and be direct, and never leave your reader wondering what you’re trying to get at. This is true in all writing, but especially in marketing, where you often only have a short period of time to make your point. Getting overly convoluted with your copy is just going to confuse your readers. It also buries your CTA.

Most people prefer content that is easy to understand, simple, and straightforward. That doesn’t mean that you have to dumb anything down, necessarily. Rather, focus on writing in a way that is more like a conversation, and remember that you only have a certain amount of time before your readers move on to the next headline. 

5. Don’t Be Elitist

There is a time and a place to display your impressive vocabulary and marketing content isn’t it. Avoid jargon and words that are hard for most people to understand, and always look to make your copy as accessible as possible. Using fancy words doesn’t show how much you know — it just makes it harder for your audience to connect with you. Keep it simple, and you have a much better chance of making an impact.

Your audience is reading your content because they believe they have something to learn from it. They want content that provides value and education. If you load your content with confusing jargon, they’ll have to cut time between reading your article and looking up definitions. It won’t sit well with them, and you’ll most likely push them away from reading any future content for fear that it will be over their heads. 

6. Use Data To Back Up Your Claims

Wishing something were true for the sake of your content isn’t the same as it actually being true. It’s important to use real data to substantiate your claims and make readers feel confident in your content. Since your end goal with marketing copy is usually to persuade in some way, making false or otherwise unsupported claims just takes away from your authority as a writer — and from your argument itself. You don’t need to have a footnote for every single statement that you make, but if you put forth a direct claim, make sure you’ve got the proof to back it up.

7. Edit and Proofread

The difference between good writing and great writing? Editing! Having a second set of eyes on your content (or better yet, a professional editor) is a huge help. And if you don’t have someone to edit your work, you can still use grammar tools like Grammarly to ensure there are no glaring errors. Read your work out loud, too, to get a feel for its cadence and identify any issues that might not be apparent when you’re reading through it in your head.

Practice makes perfect. The more you write, the better your writing will get, so embrace your writing tasks instead of shying away from them. Eventually, the tips above will just be second nature.  

How Content Leads to Brand Awareness

Every successful small business has to start somewhere. Turning an idea for a product or service into something more requires that you get your brand recognized — which, for many small business owners, is one of the biggest hurdles to overcome. Whether you’re just trying to get off the ground or are on the path to becoming a household name, brand awareness is central to making it happen. And content creation is one of the most cost-effective and scalable ways to do it.

It takes an average of five to seven impressions for someone to remember your brand, and the quality of those impressions matters just as much as the quantity. Among consumers, 70 percent say they would rather learn about a company through original content instead of an advertisement. Dollar per dollar, content marketing has been shown to generate three times as many leads as traditional marketing. It certainly doesn’t hurt either that content marketing costs companies 63 percent less than other forms of advertising.

Content is a great way to show off your voice and foster likeability and trustworthiness — all of which lead to more customers. Below, we’ll discuss how to create content that leads to brand awareness so you can get off the ground running with your content efforts. 

The 4 Necessities of Successful Branded Content

Effective content doesn’t happen by accident. Here are four essentials that will help guide you to content that converts.

1. Create a Documented Content Strategy

Before you can begin to craft content, you need to know who you’re writing it for and what you’re hoping to achieve with it. Outlining your strategy is integral to this process and will help you stay on track and meet your business’s unique goals.

The first step of a content strategy is establishing your audience personas. Define who your customers are, what their wants and needs are, what their interests are, and what their pain points are. All of these will dictate your content topics.

Next, come up with specific brand awareness goals. The more detailed you can be, the better. While “more customers” is an obvious objective, it’s more useful to aim for things like a certain amount of monthly traffic on your site or a certain amount of content-generated leads. The more specific you are, the more insight you’ll have on whether your content strategy is working.

Finally, list out the types of content you want to focus on, and again, try to be specific. For the purposes of brand awareness, blog content, emails, and guest posts on other publications your audience reads will be integral, as will press mentions. By having a strategy that includes guest posting and having influencers mention your company in their content, you’ll get third-party credibility for your brand and put it in front of people who you normally might not reach.

2. Start a Branded Blog

Make sure you start consistently posting content on a company blog. This helps give site visitors important things to read when they come back to your site from your other brand awareness efforts. It also gives third-party publications a place to pull your expertise from and link back to.

Your blog will be your go-to place for not only sharing brand awareness content but for flexing your knowledge and credibility within your industry. From there, you can use it to fuel other channels like social media and email campaigns. As you grow, so will the wealth of content that you offer — meaning even more expertise, plus more opportunities for prospects to discover you.

3. Start a Company Newsletter

Central to your email marketing strategy should be a company newsletter, which will keep loyal site visitors engaged and help generate new leads. Use your newsletter to send out valuable content, product information, and promos. Segment your subscribers so that you’re sending the right content to the right people depending on where they are in the buyer’s journey.

Your email marketing is one of your most valuable assets. Your lists consist of people who have indicated they want to hear more from you. They’re engaged, and it’s your job to keep them engaged. By consistently reaching out to them via a monthly or weekly newsletter, you’re staying at the tops of their minds, keeping them constantly aware of your brand. Make sure you keep them fresh by constantly thinking of ways to bring new life to your newsletter emails

4. Don’t Forget About SEO

Stellar content won’t do much for your brand awareness efforts if nobody can find it in the first place. SEO is integral to getting more eyes on your content and should be based on a strategy that includes keyword research, internal link-building, and acquiring backlinks

Use keywords to link to your valuable content (like pillar posts and tactical blog posts) and get that valuable content linked in credible outside sites and publications. Doing so repeatedly in your blog and guest content will help you rank higher in search results over time. Seventy-five percent of searchers never scroll past the first page of results, so it pays to have a dedicated SEO strategy driven toward getting you to the top.

For many small businesses, content marketing is the most effective means of building brand awareness and generating more leads. That it’s super affordable to produce and share is just a bonus. Get started on your strategy, and measure the performance of your content so that you can see what’s working and what’s not. Every piece you create has the potential to bring new leads to your door, which is as good of an incentive as any to get going right away.

The Right Way to Do Keyword Research

Keyword research is the first step in a well-thought-out and successful SEO strategy. It’s also a huge component of your PPC advertising tactics. 

Because keyword research is such a determining factor in whether or not prospects discover your business, it’s natural to want to handle it with the utmost of care. But where do you get started, and how can you be sure you’re going about it the right way? 

Gone are the days of off-the-cuff keyword research. Before you outsource your SEO, check out the steps I’ve outlined for you to tackle keyword research from every angle, ensuring you select the most valuable search terms for your industry and company. The results? Your small business will be found more easily online and be able to generate more qualified leads, more effectively filling your sales pipeline and keeping your business top-of-mind.

Let’s get started. 

1. Outline Your Objectives

In a perfect world, your company’s website would rank first. But, search engine rankings are competitive, and only one site can lock in that spot (there’s also Google’s prized featured snippet position to consider). With so much competition, the stakes are high, so you have to weigh the best options out there for getting you as close as possible to that coveted top spot. 

If you only care about being at the top, then right off the bat, you may want to consider paid search. Paid ads generally rank in the first few spots within search results. However, Google considers customer satisfaction alongside the price you are willing to pay for an ad. So, if users are disappointed when they click on your ad, your irrelevant or misleading ad will drop down the list, even if you pay top dollar. 

The best way to avoid customer dissatisfaction is to make your landing pages highly targeted and directly related to specific keywords, and then build your paid ads based on those same keywords. This is why organic keyword research is so vital before you spend any money on ads. 

2. Understand Your Target Users

Your website users are many and varied, but for keyword research purposes, you need to segment them into multiple groups according to the language they use.

Search engines rank each page of your website according to specific criteria, including the words on the page. This means you can target different groups of users and the problems they are trying to solve by using different keywords on different pages. 

For example, if you have many visitors coming from the UK, consider using British phrases rather than American ones on the pages that UK searchers are visiting. Think about using British spellings of keywords in pages that are aimed at UK users. 

If you have a marketing plan, then you probably already have your target audience defined. But make sure you dive a little deeper by examining the types of words and phrases your audience might use to search for a solution related to what you offer. It’s a good idea to chat with your sales team about this to determine any questions they regularly get in their conversations.

Want some help with identifying your target audience? Download our Buyer Persona Workbook

3. Competitor Keywords

Part of ensuring your content ranks higher than competing brands is to know what keywords those competitors are ranking for. All’s fair in the SEO game, so use a tool, like SEMrush, to “steal” your competitors’ keyword research and incorporate it into your strategy. 

SEMrush provides you with a competing site’s keyword overview so you can see what sort of search phrases, variations, and questions they’re ranking for. This is key information that can help you determine what phrases you should focus your content on so you can outrank the competition and shore up any keyword gaps on your website. 

4. Expand Your Keyword Lists

Don’t solely rely on your competitor analysis. Brainstorm other keywords that relate to your industry, services, and product, and start building your initial list. 

Once you have your source keywords, there are tools to give you variations of them. Wordtracker and Moz Keyword Explorer are two tools to consider.

Wordtracker is great because you can simply add in a keyword, and it provides you with a ton of variations related to it. It also includes suggestions that could provide you with other keyword ideas you may not have considered. Similar to most keyword search tools, Wordtracker provides a few free ideas and more when you subscribe.

Moz Keyword Explorer gives you thousands of keyword suggestions for any input. The data you get in the free tool is limited, but that’s a lot of ideas that are sure to get the wheels spinning.

5. Consider Paid Tools

Going the paid route isn’t totally necessary. As long as you see the results you want, you don’t need to advance to paid tools or even outsource a paid search agency. However, if you have some extra room in your budget and want to get more competitive, this section is for you.

Moz and Wordtracker have paid options that expand beyond what you can get for free, but there are many other premium options out there as well. Most keyword tools include a free trial of the paid version, so experiment until you find one that meets your needs.

SpyFu

SpyFu’s basic plan offers many valuable features, including unlimited data and domain searches to find your competitors’ keywords. SpyFu identifies the keywords your competitors target with their PPC ads, so if you’re planning to invest in PPC advertising, the small monthly fee of $33 might be worthwhile.

Keyword Spy

Keyword Spy’s cheaper accounts have search limits but include the ability to see the live PPC ads your competitors are running. If you can base your PPC campaign on the research others have done, it can ease your learning curve and help you format profitable ads sooner. Their prices start at $89.95 a month. 

6. Perform Regular Keyword Research

Keyword research is a never-ending task. Word usage and industry trends change, and people search for different topics depending on the season and news. That’s why making keyword research a regular initiative in your marketing strategy is so important. 

Twitter’s Trending hashtags and Google Trends are good places for ongoing keyword research.

Use the country, date, and category filters on Google Trends to find the most relevant results. And make sure you set a reminder for yourself to check in on these trends every month or so. 

Another keyword research tool to check out is Google Keyword Planner. It’s offered through Google Ads and it’s totally free to use. It provides you with keyword ideas and search volume metrics so you can determine which keywords are the most valuable. It also provides you with forecasts so you can determine if certain keywords will perform well in the future.

7. Measure Your Success

This is an obvious one. How are you going to know if your efforts are succeeding if you don’t check your results? Use a free rank checking tool to check your rank in search engines and indicate if you’re climbing in search results. Keep track of your placement each time so you can compare month over month, and see if any specific pieces of content you’re creating or certain paid ads are helping in these efforts.

 

The Small SEO Tools checker is free and straightforward to use (and it offers an array of other helpful marketing and content tools, too). 

Don’t get totally hung up on measuring your search engine rank. Remember, rank checkers can never give the whole picture, and Google serves different results to different users depending on their location, previous search history, and even what their social media contacts have reacted to.

How well and thoroughly you perform your keyword research indicates how well your SEO strategy delivers. Make sure that your keyword strategy remains fluid and up-to-date so your content ranks appropriately and becomes more visible to your potential customers. 

How to Make Sure Your First Sales Hire Is an A-Player

Building a sales team is an absolutely critical stage in the growth journey of any small business.

In the early days, you might have won a bunch of clients through your existing network and word of mouth. But at some point, you’ll need to get in front of a whole new audience – and you’ll need a sales team to help you do it.

Hiring your first salesperson is about more than just finding a fantastic cold caller or a talented email writer. They need to be completely comfortable interacting with and engaging prospects at each stage of the buying process.

They need to understand your product inside and out.

And they need the entrepreneurial ability to close deals without being able to rely on things that reps at larger organizations would take for granted – things like a tried-and-tested sales cadence, or a ton of marketing collateral, or a quality sales deck.

The fact is, not a lot of salespeople are cut out for life at a small business. They might lack the hustle, or drive, or initiative required to get deals over the line for a brand that isn’t well-known in the market.

That’s why you need your first sales hire to be a genuine A-player. Here’s how to find them:

1. Preparation is Key

Good reps are excellent closers, naturally engaging, and adept at thinking on their feet. So they tend to interview well, which means you need to go way beyond the basics to understand if they’re a true A-player.

Sure, you’ll want to discuss their previous experience – more on that in the next section – but just as important is challenging them on their preparation for the interview.

If they don’t know anything about your company beyond the stuff you reference on your homepage, that should set alarm bells ringing. If they haven’t taken the time to prepare for this interview, how can you be sure that they’ll prepare effectively to speak to potential clients?

The last thing you want is to hire a rep who ends up painting your business in a bad light because they simply haven’t done their homework.

Ask questions like:

  • Who do you think are our closest competitors?
  • Why those companies, and not X, Y, or Z?
  • What do you think sets us apart from the competition?
  • How well do you understand our products and services?

2. Previous Experience/Accomplishments

Your first sales hire needs to be able to hit the ground running. They won’t have a more experienced sales mentor to lean on when times get tough. And they’ll have to cope without the support of a dedicated marketing department churning out quality, personalized content to engage their prospects.

Experience and accomplishments are the best gauges of whether a salesperson has what it takes. That experience doesn’t necessarily have to be in exactly the same industry as yours. They’ll soon pick up the technicalities and terminologies of working in your space. What’s more important is that they have a proven track record of thriving in a small business environment. 

Don’t just take their word for it – ask for specific examples and dig into the results they’ve achieved:

  • What kinds of sales prospecting techniques have they used in the past? 
  • Have they directly managed a sales team before or been the first sales hire at a small business?
  • What sales playbooks or processes have they developed?
  • What figures were they hitting in their previous role?
  • What would they do on day one if they got the job?

3. Passionate

Because this is your first sales hire, the rep in question won’t have a line manager watching over them and offering advice every day. You’re busy running the business, so they’ll have to be autonomous and driven in their work. That means they need to be passionate about what they do.

Sales should excite them. They should wake up each day fired up to hit the phones and sell your product.

To some extent, every salesperson is motivated by making money. But the real A-players genuinely love sales and revel in the chase – finding the perfect prospect, persuading them of your value, and closing the deal.

Ask them:

  • What makes you extremely proud?
  • What’s one thing that you love to do? Why do you love it?
  • What’s your biggest life goal? And how will sales help you achieve it?

4. Necessary Skills

Personality, attitude, and drive are extremely important – but of course, you don’t want to overlook whether your potential hire has the right sales skills to succeed in your organization.

On the one hand, they need to have the necessary technical chops. But it’s not all about hard skills – they also need the ability to succeed in a small business.

Plenty of reps consistently churn out huge numbers at big enterprises but put them in a small business environment, and they’ll struggle. They’re fantastic at executing pre-existing sales processes and cadences, but they don’t have the hustle to find new ways to do things.

Entrepreneurial skills are super valuable here. You won’t be there to hold their hand every step of the way, so it’s vital that they’re comfortable taking responsibility for your whole sales operation.

You’ll want to ask questions like:

  • Do you understand the sales tech you’ll be using?
  • Do you have recommendations for new products you should adopt?
  • Do you have experience in writing email sequences and sales scripts?
  • Have you built a team from the ground up before?
  • Have you developed and run your own business?

5. Eager to Learn

You might not be a salesperson yourself. Even if you are, you likely don’t have a ton of time to invest in upskilling your first sales hire, so you need them to take responsibility for their development. 

Employee development is really important because small businesses throw up a whole bunch of new challenges, and they can also change dramatically over a relatively short space of time. 

You might launch a new product or start targeting a new audience.

Your first sales rep will have to learn to adapt, fast. And on top of that, they’ll need to build and hone your sales process over time as they learn what works and what doesn’t.

Ask them:

  • Which podcasts do you listen to?
  • What’s your favorite sales book?
  • Which blogs do you regularly read?
  • In what areas do you want to develop over the next 12 months?

6. Aligns with Cultural Values

It’s easy to ignore the importance of culture when hiring a salesperson. As long as they hit the numbers, what does it matter if they buy into your mission, vision, and values, right?

Wrong.

Your values shape everything about your business. They’re a reflection of how you and your co-founders view the world.

Salespeople are often the first touchpoint that a prospect will have with an organization. So if they don’t buy into your values, chances are they won’t be painting you in the right light, which can do real damage to your brand.

Ask them:

  • What do they think of your values and vision?
  • What do your cultural values mean to them?
  • What values and goals are important to them?

Conclusion

Sure, that’s a lot of stuff to consider – but your first salesperson is arguably the most important hire you’ll ever make. Get it wrong, and you’ll waste a lot of time and money. Get it right, and you’ll hit your targets and grow your business. You’ll win a bunch of new clients who’ll stay with you for the long term because they buy into what you do and fully understand the value of your product. More than that, you’ll build systems and processes that will help you scale your operation when it’s time to hire your second, third, and fourth salespeople.

Author Bio

Sujan Patel is a partner at Ramp Ventures & co-founder of Mailshake. He has over 15 years of marketing experience and has led the digital marketing strategy for companies like Salesforce, Mint, Intuit, and many other Fortune 500 caliber companies.

How to Create a Company Blog That’s A Go-To Resource

Your company blog is great for pushing your own content marketing agenda and for providing endless resources to your leads and site visitors. But have you ever considered taking it a step further?  

There’s a lot of value in building your brand’s thought leadership by thinking beyond your customer. Turning your blog from just a piece within your content strategy to a full-fledged go-to industry resource can be extremely beneficial, particularly as it pertains to increasing your brand’s authority among your peers. And while many marketers solely think of thought leadership in terms of guest content and what they can publish elsewhere, sometimes the best place to start is right on your own site.

So, let’s dive into the specifics needed to take your blog from an essential component of your small business marketing plan to a reliable, go-to resource for others within your industry.

1. Designate a Team

You’ll need reliable hands on deck to spearhead these efforts, and if you don’t already have a marketing team, it’s time to assemble one. A successful, consistent company blog takes work, coordination, and oversight, along with a regular stream of relevant, high-quality content. There are a few team members I recommend considering:

  • Project Manager – This role serves as the point person for driving each blog post, ensuring that the company blog is consistent in terms of post quality and frequency and meeting the informational needs of your industry and audience. 
  • Writer and/or Editor – You’ll want someone with strong writing and editing abilities to craft your articles. It’s helpful if this person has a background in writing and has worked within the marketing industry for at least a year. 
  • Distributor/Social Media Manager – Did you know that when you publish your article, its life cycle has only just begun? You want people to actually see the content you’re publishing, so it’s helpful to have someone dedicated to sharing this content out with the right people. 

I know marketing budgets are tight, especially right now. If you don’t have the resources to hire new team members, then consider delegating these tasks to one person (preferably someone who isn’t also performing other roles within your company). But, whether you are able to hire a team or not, it’s crucial that these roles are covered by someone so you can keep your strategy focused and your content creation process seamless. 

2. Hold Regular Brainstorming Sessions

When it comes to content development, the more places you source ideas from. the better. Use brainstorming sessions to give everyone a voice about what topics you should be covering on your company blog, with a focus on diversifying input so that you cover as many bases as possible. This means bringing in not just your marketing team but your sales team and other core teams to figure out what conversations are taking place in your selling process and what your prospects and your peers are looking to learn more about.

It’s wise to hold brainstorming sessions at least once a quarter, but depending on your needs and publishing frequency, you may want to consider monthly brainstorms. Make sure you also have an agenda and that everyone comes to the meeting ready to share their ideas. Time is money, and it’s important that you stay on course and come away with great ideas to tackle. 

3. Create a Strategy Document

As you structure your company blog strategy, be sure to document it so that your team is always on the same page. A strategy document will help align everyone on purpose and objectives and ensure that you’re creating the content you need. Here are a few things that you’ll want your documented content strategy to include:

  • Marketing team breakdown – List the roles on your team and their functions
  • Audience personas – Make sure you know exactly who your target audience is, and if that includes industry peers, create personas for them as well. 
  • Goals – You may think you know your intent with your blog content, but it never hurts to clearly identify it in your documented strategy. Make sure you include this, so everyone understands what you need to achieve. 
  • Content creation process – Outline how you plan to create each piece of blog content, so everyone is on the same page from start to finish.
  • Editorial calendar – When will you be publishing your blog content? What content will you publish, and when? Having an editorial calendar keeps everyone aligned on deadlines and overall strategy.
  • Distribution plan – How will you share each piece of published content out, so the right people see it? Make sure you include tactics for getting it seen by industry peers and how your sales team should use it in their drip campaigns and other communications. 

4. Prioritize Educational Content

When it comes to thought leadership, education outweighs promotion. Certainly, brand awareness is one goal of your company blog (and of thought leadership in general), but if your blog’s sole purpose is to talk about your company and your product, you’re not going to keep people engaged. Instead, cover broad industry topics and need-to-know information that’s relevant to your company but not entirely centered around it.

When you incorporate more educational content into the fold, you’re showing readers that you have a wealth of knowledge to share. You’re providing consistent value that they’ll appreciate time and time again. It builds trust and credibility with your audience, which is the foundation of authentic thought leadership. This point is extremely important, as educational content is essential to building a blog that’s an industry go-to. 

5. Research What Other Industry Brands Are Talking About

More often than not, you’re going to be adding to a conversation instead of being the one to introduce it. By paying close attention to the dialogues going on throughout your industry, you can pick up on un-explored threads and add more value to your voice. This helps keep your blog up to date and competitive and is also imperative to creating a company blog that others rely on for industry news.

Start subscribing to other blogs and publications that cover topics in your industry. Carve out some time every day or once a week to read articles that can share more insight with you and your team. Don’t just stick to articles you agree with, either. Some of the most interesting and thought-provoking pieces are ones that immediately contradict theories or strategies you may be used to relying on. And, every time a new industry report is released, download it. There are tons of data and insights to be gleaned from these pieces of content, and they serve as great inspiration for future topics. 

6. Enrich Your Posts With Data

Data always has a role to play in marketing, and that’s as true for your company blog as it is for things like lead generation. Back up your insights with compelling data from other trusted industry experts, or, better yet, create your own data. This shows readers that there’s real legitimacy behind your claims and increases your likelihood of getting links and references back to your site.

A great way to create your own data is to survey your customers. You can ask them things about their marketing practices, what they love about your product or their biggest business concern. Entice them to participate by offering them gift cards or discounts on your product or service. The results of these surveys not only help inform your blog content but they provide you with valuable insights into your audience so you can improve your customer service and product offerings. 

7. Publish Consistently

Don’t publish one blog post one week and then go on radio silence for a full month. Use the editorial calendar you included in your strategy document so you can keep your team accountable and the content flowing.

The biggest question mark surrounding your editorial calendar is how often you should decide to publish your content. Every publication differs, but the answer to this relies mostly on your team’s capabilities, goals, and how much content you can create while still maintaining quality. At BenchmarkONE, we publish three blog posts a week, but that could change tomorrow if it means getting higher engagement. Start with a low frequency, maybe one or two blog posts a week. See how that goes for a while and measure engagement through various blog metrics. Then, if you feel like you should increase or decrease, just make sure you’re doing so for the right reasons. 

8. Have a Distribution Plan

I’ve mentioned the importance of distribution a few times in this article, but let’s discuss what an effective distribution plan looks like so you can get your content seen. After all, growing the relevance of your company blog relies on whether or not people find it. Make sure you share your content on various platforms and avenues, such as:

  • Social media – Twitter, Facebook, LinkedIn, Instagram, etc. 
  • Email marketing – Drip and nurture campaigns and your company newsletters
  • Sales outreach – Aside from your email marketing outreach, you want to make sure your sales team is aware of specific articles you’ve published so they can use any that relate to one-on-one conversations they’re having. Either share these articles with them in by email or Slack, or create a knowledge base for them to find these pieces easily. 

It’s also not a bad idea to join certain LinkedIn and Facebook groups so you can share your articles there. These may not elicit a ton of engagement, but it’s a great way to reach a group of people based on their particular interests.

9. Bring In Guest Contributors

Your company blog is a publication just like any other, and there are advantages to bringing in additional perspectives and ideas. Create a way for outside contributors to pitch content by designating an email for pitches. Or, create a page dedicated to soliciting and vetting outside contributions so you can manage these efforts and keep interest strong. Not only will this help you bulk up the amount of content you have available, but it can potentially bring a new audience to the page when your contributor shares the published piece with their networks. 

However you go about bringing in guest contributors, make sure you have established blog guidelines clearly outline your expectations for each pitch. These guidelines will save you when you receive content that isn’t up to snuff or has clearly been shopped around to other publications and isn’t a fit for your blog. 

Approach your company blog the same way you’d approach any other blog, with a focus on the high-interest topics that aren’t just interesting but that have real-world tips, advice, and actions others can take away from them. It’ll still be the place where you share news and updates about your business, but it will also be so much more. 

Why Should You Be Using a Marketing Automation Tool? BenchmarkONE Users Weigh In.

If there was a way to work more efficiently, wouldn’t you do it?

Marketing automation comes with an array of competitive advantages, all of them geared toward helping you accomplish more while putting in less work. That can pay off in big ways. According to recent research, 91 percent of marketers who use automation report that it’s crucial to the overall success of their digital marketing endeavors. In fact, 80 percent see an increase in generated leads, and 77 percent see an increase in conversions. Yeah, I’d say it’s crucial, too. 

While we often talk about automation as the way of the future, in the marketing world, automation is going to task right here and right now. And along the way, it’s offering many tangible benefits when it comes to digital marketing success.

Since all marketing automation tools aren’t created equally, we decided to talk to our users directly about the benefits they get from BenchmarkONE. Here’s what they had to say.

1. It Improves Customer and Prospect Follow-Ups

When you’re running your own small business, you typically have your hands in everything from marketing and sales to HR and event planning. Juggling all of these balls at one time is notoriously difficult, and it’s understandable that you might end up missing a few opportunities here and there.

With BenchmarkONE, our users find that they’re able to better manage those errant balls in the air. Our platform helps you schedule your emails and assign yourself tasks so that no follow-up goes overlooked. That means fewer missed opportunities and more chances to turn prospects into paying customers.

2. It Better Integrates Sales and Marketing Processes

Too often, SMB owners silo their marketing and sales efforts to save on time and effort. But this ends up being a detriment — not an advantage. Automation offers a better approach, positioning sales and marketing as two sides of the same coin and providing a tool that helps you manage both simultaneously.

Our users appreciate the ability to align their sales and marketing processes for better results. With our all-in-one CRM platform, users can integrate their sales follow-ups and marketing emails seamlessly so they can nurture leads and guide them more productively through the funnel at the same time. How’s that for working harder and smarter?

3. It Helps You Stay Organized

Couldn’t we all use a little bit of help staying more accountable? Organization can be an elusive beast in the business world, but our tools make it a little easier to make happen. BenchmarkONE users say they appreciate the ability to easily create, edit, and pull email templates instead of having to dig around for features and go through a ton of back and forth work. In addition to saving on time, this means that you don’t need to have a master’s degree in coding and graphic design to bring beautiful marketing emails to life.

Our tools also help our users keep track of contacts and easily segment them into various lists based on designated tags. This eliminates tons of manual work and a lot of the day-to-day clutter involved in contact management.

4. It Helps You Generate More Leads

Having more leads is always a good thing. Features like our Landing Page Builder and Popups have been able to help our users generate more leads on their websites. And as we all know, more leads equals more potential customers.

Most business owners know the importance of these types of features but don’t have the time or the experience to make them happen on their own. With BenchmarkONE, it’s not about the expertise you have on hand but the efficiencies of the platform. This can help offset the drawbacks of working with a limited team or budget, letting you do more without requiring that you invest more in the process.

5. It Improves Lead-To-Customer Conversion Rates

By automating their email outreach and creating drip campaigns, our users are able to nurture their leads consistently, improving their conversion rates and getting more paying customers. 

Most successful sales aren’t based on a singular touchpoint. Instead, converting leads into customers requires targeted, consistent campaigning across a variety of channels. Marketing automation tools like the one we’ve created take the guesswork out of running effective email campaigns, assisting with everything from contact segmentation to content optimization so that our users close the deal more often.

Automation is all about partnerships. You bring your product or service to the table, and we’ll bring efficiencies that help you make more sales with less effort. And if you haven’t used automation before, have no fear. Our platform is designed to be simple and intuitive so that you can get off the ground running as quickly as possible.

Get in touch today to learn more about BenchmarkONE and the various tools we have available to help your small business succeed.